Join Sharpsmart Field Service Team in the role of Field Service Technician, playing a key role in the installations at our customer hospitals locations across the Kent Region.This customer facing role requires good organisation skills with the ability to work in a fast paced environment. This is a full time permanent position that will require extensive travel and you will require a clean driving licence and DBS check.
Role responsibilities
Complete routine customer audits - waste yard, analysing stock and accessories used within the department / area
Project manage installations, snagging and optimization of new contracts.
Complete routine ward walks to identify ongoing customer requirements.
Utilise stock management tools to analyse and balance stock holding
Identify and deliver training and education requirements to Environmental Service Technician
Build, maintain and monitor customer portering schedules
Review and adjust resource supplied, identifying efficiencies with transport, transporters and onsite support
Investigate and complete all Field Service cases following RCA method
Determine compound stock holding requirements
Identify and implement efficiencies with container capacity
Identify accessory upsell opportunities via departmental audits
Review contract performance with regional contract manager
Provide cover support in the absence of Environmental Field Service Technician when required.
Skills and Experience Required
Minimum 2 years’ experience working in a similar role in a clinical environment
Strong planning and organisational skills with the ability to juggle multiple tasks
Good IT skills including ability to use Excel proficiently (intermediate level)
Ability to develop strong working relationships with key customer contacts and internal and external stakeholders
Awareness and adaptability to working with hospital patient environment
Health and safety focused
Driving license/DBS Check
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