Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Key Responsibilities
1) Incident and Request Management (AMS)
- Analyze, diagnose, and resolve functional incidents related to SAP CAR, ensuring operational stability of retail processes.
- Handle incidents and service requests involving POSDTA, TLOG loading and reprocessing, sales, inventory, and data reconciliation processes.
- Validate correct data processing and integration between SAP CAR, SAP ECC/S/4HANA, and external POS or retail systems, identifying deviations and executing corrective actions.
- Manage tickets according to priority, business impact, SLA, and operational compliance within the AMS service model.
2) Functional Analysis and Process Validation
- Review functional configurations and parameters in SAP CAR, ensuring alignment with retail business processes and data models.
- Evaluate data integrity, consistency, and behavior across CAR processes, validating functional logic, business rules, and processing sequences.
- Ensure correct end‑to‑end execution of retail processes supported by SAP CAR (sales, inventory, movements, POS).
- Document analyses, findings, root causes, implemented solutions, and preventive recommendations.
3) Technical Coordination within the SAP Ecosystem
- Collaborate with ABAP, SAP functional teams, infrastructure, and database teams to resolve incidents with cross‑module dependencies.
- Coordinate technical adjustments resulting from incidents or changes, including configuration changes, data corrections, and CAR process adjustments.
- Ensure solutions are implemented in compliance with AMS governance, change management, and operational standards.
4) Documentation and Operational Compliance
- Maintain up‑to‑date functional documentation, including SAP CAR configurations, processing flows, diagrams, critical parameters, test evidence, and operational guidelines.
- Prepare documentation required for audits, operational reviews, and internal control processes.
- Record recurring solutions, lessons learned, and best practices to strengthen the AMS knowledge base.
5) Test, Change, and Release Support
- Participate in SIT/UAT functional testing related to SAP CAR, validating fixes, enhancements, data loads, and operational adjustments.
- Validate functional deliverables during release cycles, ensuring operational continuity of SAP CAR processes.
- Provide support during post‑release stabilization, monitoring POSDTA, TLOGs, batch processes, and data loads.
6) Continuous Improvement within the AMS Model
- Identify optimization opportunities in SAP CAR processes, data flows, and business rules.
- Propose improvements aimed at increasing stability, performance, traceability, and functional control.
- Contribute to documentation, standardization, automation, and operational efficiency initiatives within the AMS service.
Who You Are
Required Technical Knowledge
Functional experience with SAP CAR, ideally including:
- POSDTA
- TLOG loading, reprocessing, and monitoring
- Retail processes (sales, inventory, movements)
- Data reconstruction and reconciliation
- Integration with SAP ECC/S/4HANA and external POS systems
Understanding of SAP retail data models and transactional flows.
Log analysis, data validation, and interpretation of processing results.
Basic SQL knowledge (desirable).
Familiarity with ITIL and AMS operating models.
Soft Skills
- Clear and effective communication with technical teams and business users.
- Strong functional analysis and structured troubleshooting skills.
- Organization, accurate documentation, and disciplined ticket follow‑up.
- Collaborative mindset when working with multidisciplinary teams.
- Results‑driven attitude with a focus on operational stability and continuous improvement.
- Effective time management and prioritization of incidents.
Education and Certifications
- Bachelor’s degree or engineering in systems, computer science, or related fields.
- SAP training or certification in SAP CAR (desirable).
- +5 years experience
- ITIL certification (desirable).
Experience
- Experience in SAP functional support within an AMS model.
- Proven experience supporting SAP CAR in productive environments.
- Experience in retail industry environments is a strong plus.
- Participation in operational stabilization, support transitions, or productive go‑lives.
Work Model
- Availability for maintenance windows and after‑hours support when required by the service.
- Continuous interaction with global and multidisciplinary teams.
- Remote work according to the AMS service model.
Language
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
