Agilent Technologies
Product Specialist - LC/MS
🇲🇾Kuala Lumpur, Kuala Lumpur, MalaysiaRemote available8 days ago
MidFull TimeEN
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at https://www.agilent.com/.
How will you make an impact?
We are looking for a Product Specialist, LC/MS to join our Asia Pacific Technical Specialization and Solutions. In this Product Specialist role, you will be responsible for the liquid phase division products with liquid chromatography mass spectrometry (LC/MS) focus. You are expected to work collaboratively and align with respective country commercial organization, customer service organization, and marketing team to drive project implementation and execution. The goal is to increase Agilent LC/MS position and market share in the respective country.
You will be leveraging your technical knowledge to serve as the HPLC and LC/MS expert for your customers and internal collaborators. We encourage independent thinking and creativity as you drive your business. You will create and develop business opportunities, as well as successful strategies and tactics to increase our presence in our customers’ labs. We are a cohesive team of technical specialists driving Agilent’s success in this dynamic marketplace!
What will you do?
1) Technical Sales Leadership
Act as the LC/MS technical and product liaison for customers and internal teams, ensuring the right solution is proposed and differentiated against competitors
Support opportunities primarily in stages where Product Specialist add the most value - customer needs discovery, demonstrations, and quote/configuration support.
Drive technical close by shaping solution fit, workflow value, and product configuration in collaboration with Account Managers.
2) Customer Engagement, Demonstrations & Seminars
Plan and deliver customer presentations, technical visits, workshops, and on-site demonstrations, aligned to customer needs and active opportunities.
Create and deliver technical seminars / marketing-event presentations to increase awareness and generate new opportunities.
3) Product Positioning, Competitive Strategy & Market Growth
Lead product-line strategy execution in-country (Malaysia, and selected territories in Southeast Asia), including competitive positioning, deal strategies, and supporting strategic growth initiatives.
Maintain strong knowledge of LC/MS competitive landscape and differentiators, translating them into clear customer value messaging.
Gather Voice of Customer (VOC) and market insights; provide feedback to global/regional stakeholders to strengthen value propositions and future roadmap alignment.
4) Sales Enablement & Capability Building
Lead technical competency development for the sales team and partners (product training, positioning, and solution selling).
Serve as a key resource for product-related enquiries from internal sales teams and relevant partners.
5) Operational Discipline & Reporting
Provide deal forecast and monthly narratives with key insights on market dynamics, customer trends, and competition movement.
Maintain disciplined opportunity and activity tracking using Salesforce CRM and required commercial tools, providing visibility on progress and priorities.
Follow applicable sales/application processes and provide reports/deliverables in a timely manner.
Expectations (What Success Looks Like)
Increase win rate by strengthening technical close, competitive differentiation, and configuration accuracy for LC/MS opportunities.
Demonstrate strong field engagement: frequent customer interactions, demos, seminars, and strategic account support.
Operate effectively in a matrix, collaborating across sales, application/workflow resources, and marketing to execute initiatives and launches.
Travel: typically up to ~50% (customer-facing role).
Education: Bachelor’s, Master’s, or PhD in Chemistry / Biochemistry / Life Science (or related discipline).
Experience: 5+ years in relevant analytical/scientific/instrument industry experience with strong exposure to LC/LCMS applications and customer environments.
Demonstrated ability to work independently and troubleshoot/solve complex, high-impact customer problems.
Technical: Strong understanding of LC/MS workflows and ability to translate workflow needs into solution configurations and differentiated value.
Hands-on experience with LC/MS systems, such as Triple Quad LC/MS, High Resolution Mass Spectrometry (QTOF), Single Quadrupole, Orbitrap technologies is added advantage.
Communication: Excellent verbal, written, and presentation skills; confident engaging customers and internal stakeholders.
Collaboration: Strong cross-functional teamwork with sales and supporting functions; willing to embrace new ways of engaging customers.
Experience contributing to product launch activities, customer events, conferences, and workshops.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
