Housekeeping Coordinator - Four Seasons Mallorca at Formentor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

The Role of Housekeeping Coordinator:  

The Four Seasons Resort Mallorca at Formentor is looking for a Housekeeping Coordinator to join our pre-opening team. The Housekeeping Coordinator is an essential member of the Housekeeping team dedicated to providing exceptional quality and service to our guests. The Housekeeping team works tirelessly behind the scenes making sure that every Guest Room and Public Area is impeccable at all times.  The Housekeeping Coordinator is responsible and knowledge on the process and duties of Rooms Controlling.  

 

• Communicates closely and regularly with Front Office Rooms Controllers in terms of room assignments and readiness according to arrival report. 

• Has knowledge of the operations/responsibilities of an order take and ensuring all calls are dealt with to meet the highest standards as set by Four Seasons Hotels. 

• The Housekeeping Coordinator helps dispatch guest requests, allocates rooms, control the rooms inventory and assists colleagues and guests in any possible way. 

• Keeps informed of any extraordinary or emergency situations are relates to Supervisor or Managers including any guest complaints or problems. 

• Redirects guests’ requests to the appropriate with guest and team with highest standards as set by Four Seasons Hotel. 

• Records all follow-up actions required in telephone log book 

• Performs inventory accurately and on a timely manner as per Four Seasons Hotel. 

• Records following documentations accurately and completely 

• English communication ability good written and spoken English skills are essential. 

• Computer proficiency with MS, Excel and Word. And ability to use the property management systems such as Opera systems, HotSos systems. 

• Able to work in shift 

 

Our Ideal Housekeeping Coordinator will have: 

Our ideal Housekeeping Coordinator candidate have excellent personal presentation and interpersonal skill. High level of attention to detail and a strong work ethic is essential.  The ability to multitask and prioritise is also required for this position. Applicants must be comfortable dealing with high volume of calls. It is also required  minimum two years of experience as a in a similar role in an international  hotel or resort. Fluency in reading, writing, and spoken English and Spanish is also required.

Must have the legal right to work in Spain and have fluency in English and Spanish. 

 

  
What we offer
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals