Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
Lead and deliver large-scale enterprise transformation programs, enabling integrated capabilities and driving business-led, data-driven outcomes across the organization.
Based in Singapore, the Program Manager will own end-to-end program strategy, governance, planning, and execution across multiple interdependent projects and workstreams, ensuring alignment across business, technology, and delivery teams. This is a highly client-facing role, requiring strong stakeholder engagement, executive presence, and the ability to influence and align senior stakeholders across the client organization.
Acting as the single point of accountability for program outcomes, this role ensures that delivery is aligned to strategic objectives, risks are proactively managed, and progress is clearly communicated to senior leadership.
Key Responsibilities:
Program Ownership
- Define and own the end-to-end program strategy, roadmap, governance structure, and execution plan
- Translate business priorities into a sequenced, executable delivery model across all workstreams
- Own all key trade-offs across scope, timeline, resources, and risk
- Maintain alignment between strategy, plan, execution, and outcomes
Integrated Delivery Leadership
- Lead a multi-stream transformation spanning CRM, CDP, enterprise integrations, business process redesign, and AI/analytics enablement
- Orchestrate and actively manage cross‑stream dependencies, milestones, and critical paths to ensure cohesive, on‑track delivery
Execution & Control
- Drive delivery from design through deployment (build, SIT, UAT, go-live)
- Establish and run tight program governance and execution cadence
- Actively manage risks, issues, and dependencies with real-time intervention
- Ensure delivery timelines and milestones are met without compromising quality
Business Adoption & Change
- Drive adoption across frontline and business teams (sales, service, marketing)
- Ensure new capabilities are embedded into day-to-day workflows
- Lead business readiness, training, and process alignment
- Prevent “go-live without usage” outcomes
Stakeholder & Decision Leadership
- Align senior stakeholders across business and technology functions
- Lead governance forums and drive clear, timely decision-making
- Resolve cross-functional conflicts and competing priorities
Vendor & Partner Management
- Own performance of implementation partners and vendors
- Enforce accountability on delivery, quality, and outcomes
- Ensure partners operate as an integrated part of the program
Operational Delivery in Live Environment
- Deliver transformation within a live, business-critical environment
- Balance speed, stability, and operational continuity
- Anticipate and mitigate business disruption risks
Financial & Risk Management
- Manage program‑level budgets, forecasts, and financial controls
- Proactively identify, assess, and mitigate program‑level risks and issues
- Ensure escalation paths are clear and effective, with a strong “path‑to‑green” mindset
Governance & Continuous Improvement
- Define and maintain program governance frameworks, cadence, and artifacts
- Monitor program performance and benefits realization against strategic objectives
- Continuously improve program execution through lessons learned and best practices
Position Requirements:
Required Experience
- 15+ years of experience leading enterprise-scale transformation programs
- Proven track record of delivering complex, multi-stream programs across business and technology
- Experience operating in complex, high-stakes environments (for ex- hospitality, gaming, financial services)
- Strong program governance, risk, dependency, and stakeholder management capability
Preferred Experience
- Experience delivering CRM, Customer 360, Customer Data Platform (CDP), or similar customer/data-led transformation programs
- Experience leading programs in APAC or Singapore-based regional hubs
Education Background
- Bachelor’s degree from a recognized university in Business, Engineering, Information Technology, Project Management, or related discipline.
- Professional certification in Project Management (for example, PMP, PgMP, Agile, or equivalent) is preferred.
- Postgraduate qualifications such as an MBA or Master’s degree (for example, in Business or Project Management) will be an advantage.
Position Level
Director
Country
Singapore
