Support Coordinator

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The role of support coordinator is to raise purchase orders for Professional Services engagements & maintain the purchase order through to completion. This includes amendments to the purchase order, requesting updates on the status of work and receipting the purchase order once the work has been completed with appropriate documentation received.  A support coordinator is also responsible for issuing client sign off forms and invoicing clients for professional services work. 

What you will do

• Managing month-end billing process ensuring that monthly PS commercial position is optimised by the timely billing of completed engagements 
• Attaining under 5% of PS Opportunities resulting in escalations each quarter by ensuring SLA’s are met and proactively communicating with the requesters using collaboration tools
• Maintaining 100% completion of required delivery for all assigned engagements at key milestones and stored in the correct folder structure
• Ensuring weekly reports in PowerBI are reviewed & all inaccuracies are resolved or escalated, all inaccuracies are escalated within 24 hours and resolved within 3 days
• 95% accuracy in meeting team SLAs every month
• Ensure requests to raise purchase orders for 3rd Party Professional Services are completed accurately & within set SLA timeframes.
• Manage open purchase orders, set accurate ETA dates and obtain regular updates on completion status to ensure accurate data is maintained, with the aim to close orders off in an efficient manner.
• Reconcile contractor or temporary agency worker timesheets against open purchase orders and invoices to assist in facilitating accurate and timely payment.
• Manage the receipting of purchase orders accurately and on time
• Manage communications with the Resourcing team, sales account managers and suppliers through a shared mailbox
• Engage with internal and external stakeholders to build strong working relationships.
• Complete compliance checks for ITAD (IT asset disposition) ensuring documentation meets required legal and internal standards.
• Take ownership of new purchase order requests, amendments, or escalations to ensure an accurate and timely resolution with all key stakeholders kept informed of status. 
• Issuing client sign off forms and invoicing clients for professional services work.
• Pulling reports which are uploaded to a PowerBI report daily.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

What we expect of you

• Highly organised with strong decision-making skills
• Previous experience in an administrative role
• Strong communication skills Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel
• Quality focused with excellent attention to detail
• Able to work with established procedures with moderate supervision
• Results-oriented with a track record of success for achieving and exceeding goals
• Ability to develop and build relationships with a range of stakeholders
• Pro-active with a desire to make a positive impact
• Uses Initiative to complete tasks efficiently
• Methodical & analytically minded

Success Measures

Success in the Support Coordinator role within Professional Services Operations is defined by the efficient and accurate management of purchase orders and billing processes, proactive communication to minimise escalations, and consistent delivery of timely and quality service.

Overall, success for this role is demonstrated by robust organisational skills, strong stakeholder engagement, quality-focused work, and a commitment to compliance and the continuous improvement of processes.

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

 

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

 

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.