FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
The Digital Business Consultant should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. Reporting to the Customer Operations Tribe Squad Lead, this role is expected to develop relationships will all levels of Operations executives, staff, vendors, and is expected to help drive the overall Operations Strategy through the implementation of new solutions, campaigns, BAU initiatives, and key transformation projects that will help achieve the OKRs of the Customer Operations Tribe.
He is responsible in discovering new and innovative solutions, establishing, reviewing, and realigning processes to improve efficiencies. Ensuring quality and timely delivery of technology, systems, and procedural changes. Help all the stakeholders in managing the changes being introduced.
The role is expected to effectively collaborate with Operations business owners and IT Delivery Leads to ensure that business goals are achieved, and investments are maximized.
Roles and Responsibilities:
Operations Product Delivery
- Work with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value stream
- Support in establishing the long-term goals and direction of the product, including its core value proposition and target market.
- Create a roadmap that outlines the planned features, releases, and milestones for the product.
- Ensuring the product strategy and roadmap align with the overall business goals and priorities.
- Process Optimization
- Identify opportunities for process improvements, automation, and digital transformation.
- Analyze, develop, redesign, and cascade new processes that will eliminate inefficiencies and improve productivity thru the implementation of new technology, systems or the enforcement of procedural changes.
- Translate the business process and requirements into high quality and development ready user stories
- Prepare high quality functional stories with success criteria with full traceability to the business requirements.
- Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.
- Delivery Excellence
- Spearhead the review of the capabilities of systems and processes being used and propose necessary enhancements. He/She should validate the output of solutions developed by IT against the defined processes and user specifications
- Design strategies and implementation plan to ensure that for User Acceptance Testing all possible scenarios have been identified. Ensure that results are acceptable.
- Act as a reliable SME for systems and processes that are being implemented in Operations. He/She is expected to understand the nature o each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand, he/she should be able to know how to reverse and correct issues or prevent them if possible.
- Provide training and support to employees during the transformation process.
- Spearhead communications with other departments and external partners to ensure that their requirements are considered in the implementation of new processes and system enhancements.
- Support production systems.
Minimum Job Requirements:
- Candidate must possess a bachelor’s degree (4-yr course) or above from leading colleges or universities, with preference to Information Technology, Industrial/Management Engineering, Business Management or Accounting
- 5 years of experience in business analysis, process reengineering or systems and control implementation
- Proven track record of successful delivery of operational transformation programs and projects
- Deep understanding of insurance operations, processes, and systems
- Strong analytical, business analysis and problem-solving abilities
- Strong leadership and interpersonal skills.
- Excellent communication, collaboration, and presentation skills
- Highly organized and able to manage multiple small to medium size priorities without compromising timely delivery.
- Proficiency in relevant software applications (e.g. project management tools and data analysis tools
- Knowledge in MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI.
- Background in Life Insurance/ Banking Preferred Considerations
- Lean Six Sigma Certification and/or Human Centered Design
- Product management and development experience
- Experience with digital transformation initiatives, including automation, AI and cloud technologies
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
