Quality Check Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

The Quality Checker is responsible for evaluating the accuracy, completeness, and compliance of Corporate Operations transactions across the Group Insurance Business. The role safeguards operational quality by ensuring transactions adhere to established guidelines, regulatory requirements, and service level expectations.

Key Responsibilities: 

• Conduct quality checking of CS Operations transactions, including policy set up, member updates, endorsements, billing adjustments, and client servicing activities.
• Validate transaction accuracy, documentation completeness, and compliance with internal controls, underwriting rules, corporate policies and regulatory requirements.
• Identify processing gaps, errors, and improvement opportunities; endorse corrective actions to concerned teams.
• Maintain quality logs, error summaries, and audit records to support reporting and continuous improvement initiatives.
• Collaborate with Operations, Sales, and Support Teams to resolve discrepancies and ensure timely correction of errors.
• Provide feedback and insights to management based on recurring issues and quality trends.
• Support readiness for internal audit, regulatory reviews, and compliance checks.
• Participate in calibration sessions to align quality expectations and enhance process consistency.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.