Full TimeENEurope
Would you like to create customer communication outputs?
We in Application Platforms are a unit responsible for business-critical IT infrastructure and application platforms in If Nordics. We take care of vital IT services, such as data platforms and document management.
Insurance is all about life. And it’s all about IT. In our team you’ll work with technical solutions that have the power to turn misfortunes into possibilities and dreams into reality. We use interesting technology to create frontrunning insurance experiences for our customers. Giving them the security and the confidence to be curious, explore new worlds, start new businesses and live their lives.
As a Document Management System Solution Specialist, you will be part of the Application Platforms unit and Document Management Platform team. Our Document Management system holds over 500 million documents that must be highly available and maintained according to various business rules and regulations.
In this role, you will have a direct impact on the customer experience by developing and maintaining our Document Composition customer communication solutions and outputs within business‑critical insurance systems. You will design and implement a wide range of document templates and customer communication outputs used across the business, ensuring consistent and high‑quality communication across multiple channels.
You will also work with key customer communication solutions by contributing to the creation and maintenance of composition environments. Your work includes testing and quality‑assuring customer communication outputs and related solutions, as well as continuously enhancing and optimizing existing ones.
In addition, you will support our internal stakeholders in their daily work by helping them learn, troubleshoot, and improve communication solutions. You will participate in production support and operational activities, such as handling incidents, managing problems, and securing business continuity.
We value continuous learning and development, and we support your growth. Your initiative, curiosity, and willingness to develop new competencies will be encouraged and recognized as part of our commitment to staying at the forefront of the field.
Here are some of the benefits of working at If:
An including work environment where everyone is welcome
Career and development opportunities in the biggest insurance company in the Nordics
Social activities, as well as highly skilled professional environment
Possibility of hybrid workplace
Health promoting workplace with e.g., wellness allowance and various sports activities
Great insurance benefits
With us, you get the opportunity to join a team of enthusiastic people with a solid dedication to their work - truly putting their hearts into it. We foster an open, trusting culture where respect and appreciation guide our communication. As we work with technology and people, we have a strong appetite for learning new and genuine curiosity towards new ideas, different opinions and approaches. We are autonomous and self-driven people, and we value autonomy, collaboration, and a good sense of humour. Together, we celebrate success and support each other.
Because our document management solutions are vital for business continuity, and the communication outputs you create directly shape our customer experience, you have a strong sense of responsibility and risk awareness. You understand the importance of clear, accurate, and well‑designed communication in building trust and delivering a high‑quality experience to our customers.
You thrive in an agile team environment and appreciate the routines and collaboration that come with it. You are a true team player with a natural curiosity and a desire to learn, grow, and take on new challenges. You value knowledge sharing, both giving and receiving support to help the team succeed.
You enjoy solving problems, approaching situations from multiple perspectives, and turning challenges into solutions.
You also have:
Experience in Document Composition products, such as Metaforce Metatool or equivalent
Strong skills in JScript and JavaScript, with the ability to learn new tools and technologies quickly
A good understanding of document composition systems and how they support customer communication
Knowledge of testing and quality assurance practices
Experience in production support and operational activities
An analytical, thorough, and solutions-oriented working approach
Strong collaboration and communication skills
Experience working with Agile methods and tools such as Azure DevOps
A good/excellent level of English, enabling clear collaboration with colleagues and stakeholders across countries
It is seen as an advantage if you also have:
Experience working with insurance or financial services systems
Skills in .NET development
Fluency in the local language
Application deadline: Screening and interviewing will start immediately. However, application deadline is 26th of May 2026.
To apply for the position: Please attach your CV and answer the questions in the application form.
Work location: This role is open in all major offices in the Nordic countries.
Start: As soon as possible/By agreement
For more information, please contact Lasse Saine, Manager - Document Management Platform, lasse.saine@if.fi.
Background checks will be done in accordance with the law in the country of employment.
We look forward to your application!
