Your role

Customer Service - General Support - S5 - IND

What you'll be doing

You will also play a key role in developing and mentoring your team, optimizing workflows, and acting as a key escalation point for technical sales/service-related matters.

Key Responsibilities

Team Leadership & Management

• Manage and coach a team of 7 Technical Sales Support Specialists, 2 Enterprise Management Support Analysts, and 1 Client Success Representative.
• Provide regular training, career development, and performance feedback to support team growth and engagement.
• Act as the primary point of contact for team escalations, technical queries, and prioritization of support tasks.
• Oversee staffing, task allocation, and scheduling to meet business needs while ensuring high service quality.

Technical Sales Support & Solutioning

• Oversee the delivery of technical support across key integration channels, including API, file upload, and ERP.
• Collaborate with Senior Technical Sales Consultants to help define and execute scalable implementation plans for both new and existing client implementations.
• Lead technical enablement sessions, demos, and documentation reviews for your team, ensuring alignment with evolving product capabilities and company needs.

Client Implementation Oversight

• Provide oversight on client onboarding, sandbox integration, certification testing, and go-live readiness.
• Ensure team adherence to standardized implementation protocols and SLAs to meet client and internal milestones.
• Coordinate with cross-functional teams (Product, Engineering, Sales, and Client Services) to ensure smooth technical delivery and resolution of blockers.
   

Process & Operational Excellence

• Identify and implement improvements to internal processes, tooling, and documentation to improve team efficiency and scalability.
• Maintain strong feedback loops with the wider Payment Solution teams to address recurring pain points in the client onboarding journey.
• Drive reporting and analysis of team KPIs to ensure visibility into team performance and delivery timelines.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.