MidFull TimeEN
Kenvue is currently recruiting for a:
Key Account Manager - Listerine - Johnson's babyWhat we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
Role reports to:
Customer Development ManagerLocation:
Europe/Middle East/Africa, Portugal, Greater Lisbon, LisbonWork Location:
HybridWhat you will do
The Key Account Manager supports the aspiration to contribute to business growth through the negotiation and implementation of an integrated Sales, Visibility, Profitability, and distribution, with the customers, ensuring we have the right product, with the right visibility, at the right time at the point of sale, will be responsible for:
1. MAIN TARGETS
Achieving the sales target, distribution, promotion, visibility, profitability, logistic and financial.
2. COLLABORATION AND TEAMWORK
Ensure the correct alignment of your team to achieve the expected objectives
Responsible for discussing and aligning the annual objectives of your sales accounts
Ensure that you are a "Role Model" for your team in what regards to Leadership
Promote and guarantee a good working environment among your team with high collaboration, high performance, innovation, discussion of ideas and diversity, as well as ensuring that it is extended to all teams that you interact with and for processes and procedures for which you are responsible.
3. ANNUAL BUSINESS PLANNING
Responsible for designing the Business Plan for your accounts, based on the Brand Plans. This task should be articulated together with your manager, as well as with the Brand Activation team. After that same plan is closed, it is up to it to carry out negotiation and implementation of the business plan.
Ensure compliance with the Plan, through the correct transmission of information to the Field Marketing team, which is subsequently responsible for its correct implementation at the point of sale.
In both, the knowledge transfer should take place in advance in the right timing, to avoid inefficiencies and ensure a correct execution.
Notify your supervisor of any step back while negotiating this Plan and participate in its re-design, communication, and implementation.
Have a perfect understanding of the various promotional mechanics available to each of your customers. To have a clear understanding of the promotional efficiency, build the plan that allows the company to be a benchmark for the different brands
Detect business opportunities from your customers and/or team that allow you to close gaps to the annual objective initially defined internally by the company, involving your leadership when needed
Establishment of inter-departmental partnerships that allow you to have perfect knowledge of the implementation status of the activity plan, category reviews, planograms and assortment of the different accounts for which you are responsible.
Have a perfect understanding of the P&L of your accounts, being able to build it, and articulate all variables, to achieve the best outcome for the company
To be an active and voice when developing partnerships with the customers
Establish and agree CRM plan, ensuring its execution.
Provide information and analysis related to the customers under your responsibility, which allow the construction of a sales and investment forecast that fits to the targets defined by the company.
4. AGREEMENT AND COMMERCIAL CONDITIONS
Responsible for negotiating the agreement, Commercial Conditions, and Investments by group of customers, upon approval by your Manager
Responsible for designing the Commercial Conditions of Contracts according to the “Customer Investment Policy” defined by the company, and upon approval by Management
5. MANAGEMENT
Ensure the monthly update of main reports, and monthly review of the annual estimate of your accounts.
Develop a set of sell in, sell out analyses, and business management indicators that allow you to obtain a perfect understanding of the business for which you are responsible
Management and communication of discount grids, related to the plan defined for each of the groups/clients, prior to the start of the promotional period.
Management of customers' investment provisions, to ensure the correct allocation’s.
Market Shares knowledge, market dynamics and understanding of the impact of your performance on it.
Identify, monthly, your sales plan as a basis, have a clear view about your forecast needs to ensure correct inputs for the total company's forecast, involving the Demand Planner in your plan and being able to close it in advance with the minimum of 3 months.
Responsible for managing product mix for your customers, efficiently and according to the Must stock list.
Manage the promotional plan with the focus on service level and simultaneously maximizing sales and profitability.
6. SALES MANAGEMENT:
Define with the Customer Development Manager the strategy for customers under your responsibility, and its implementation.
Responsible for negotiating the annual supply contracts for customers under your responsibility
Monitoring of negotiations of centralized investments
Coordination of promotional actions between customers in your channel
Analyze, together with the Customer Development Manager, the IT tools available to the department, detecting areas for improvement.
Application of Kenvue methodologies in business management
Represent the Mass Market sales team, in international meetings when requested
7. INTERNAL PARTNERSHIPS
Represent your customers and team within the framework of existing internal alignment meetings. Responsible for achieving the proposed and agreed results.
Deep knowledge of how your accounts, being able to transfer that same knowledge into the organization, and involve your peers in decision-making
Responsible for developing a strong and close partnership with Customer Service, Demand Planning, Brand Activation, Marketing, Finance and the Sales team.
What we are looking for
Required Qualifications
Bachelor’s degree or master’s qualification in Management, Economics or Marketing.
2-4 years of proven experience in business account management or related sales roles
Exceptional interpersonal and communication skills
Strong analytical mindset with the ability to analyze and interpret complex business data
Proficiency in MS OFFICE and digital communication platforms
Desired Qualifications
Advanced communication, negotiation, and interpersonal skills to effectively build and sustain business relationships
Demonstrated capability to operate efficiently in a dynamic, fast-paced, and matrixed organizational environment
Proactive problem-solving skills with a strong focus on identifying opportunities for process improvements and value addition
Robust analytical reasoning and critical thinking abilities to address challenges and optimize sales outcomes
Proficiency in planning, organizing, and resource management to achieve defined sales objectives
Experience in leveraging sales enablement tools, conducting impactful presentations, and facilitating product demonstrations
Up-to-date knowledge of market trends and sales strategies to maintain competitive advantage and drive business growth
Strong leadership qualities with experience in team supervision, budget management, and performance evaluation
Competence in managing difficult customer interactions and resolving complaints to ensure client retention and satisfaction
Capability to inspire trust and foster collaborative partnerships
What’s in it for you
Competitive Benefit Package
Learning & Development Opportunities
Kenvuer Impact Networks
Pension plan
Medical insurance
Hybrid mode : 2 days in office / 3 days from home
Meal voucher
Company Car
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
