MidFull TimeENAsia/Pacific
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team
We are the Product Development team within Customer Service Technology, part of eBay’s Global Technology Organization. Our mission is to build and operate scalable, reliable platforms that power customer service experiences across eBay.
Our engineers work across the stack—developing frontend applications, backend services, APIs, and integrations—using a modern technology ecosystem that includes Node.js, TypeScript, JavaScript, and NoSQL databases. We emphasize scalability, observability, and strong collaboration in a distributed environment, while continuously evolving our systems to improve customer experience and operational efficiency.
Role Overview
As a Software Engineer 3, you will play a key role in developing and enhancing a call center application (ICX platform). You will work on improving existing features, resolving technical challenges, and contributing to new initiatives that elevate customer support experiences.
You will join a growing team and collaborate closely with cross-functional partners to build scalable, resilient, and AI-enabled systems.
What You Will Do
Translate product and business requirements into scalable designs and deliver clean, maintainable code.
Design, build, test, and deploy full-stack applications, including user interfaces, backend services, APIs, and integrations.
Develop scalable, resilient systems that power customer self-service experiences across web and internal platforms.
Collaborate with Product, Design, Data, and Platform teams to deliver end-to-end solutions aligned with engineering standards.
Design flexible, reusable systems that accommodate frequent change and improve long-term velocity.
Improve developer productivity through better tooling, reusable components, and streamlined processes.
Ensure high-quality, testable, and observable systems using modern engineering and operational practices.
Participate in design reviews, contribute to architecture decisions, and provide thoughtful code reviews.
Identify systemic gaps, propose pragmatic solutions, and contribute to the engineering roadmap.
Support production systems through monitoring, debugging, incident response, and on-call rotation for a 24/7 platform.
What You Will Bring
3+ years of software development experience with strong computer science fundamentals.
Experience building full-stack applications, including frontend, backend services, and API integrations.
Strong proficiency in TypeScript and Node.js, with experience building scalable APIs (REST and/or GraphQL).
Experience designing and integrating distributed systems in high-scale environments.
Solid understanding of databases and data access patterns, including NoSQL systems.
Familiarity with Agile development, CI/CD pipelines, Git, testing strategies, and modern engineering practices.
Experience leveraging AI-assisted development tools (e.g., code generation, test automation, code review aids) to improve productivity and code quality.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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