The Community Association Manager (CAM) provides support to onsite staff and oversees all administrative, maintenance, and capital projects for multiple HOA and condominium communities assigned to the portfolio.
Daily responsibilities:
- Work out of the corporate office in Gaithersburg, MD.
- Travel to multiple HOA and condominium communities that are assigned in the portfolio.
- Meet and collaborate with onsite staff and members of the Board of Directors.
- Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
- Walk and inspect community, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
- Issues violation letters to homeowners and follow-up to ensure remedied.
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquiries in-person, by phone, and email.
- Data enter and update information in the database; record and track documents and information.
- Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
- Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
- Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Prepare board packages. Coordinate, schedule, and facilitate monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
- Hire, train, and develop staff.
- Other projects as assigned.
Pay rate: $60-$65K
Qualifications
- 2+ years of community association experience, preferred.
- Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
- Willingness to obtain a CMCA within the first year of employment, company paid.
- Customer service driven and team oriented.
- Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
- Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
- Excellent communication skills (written and spoken) and conflict resolution techniques.
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