Weichert Financial Services is hiring a Mortgage Loan Advisor - Company Generated Sales (MA-CGS). This position has the flexibility of being Hybrid or Remote depending on location of candidate. The MA-CGS is responsible for originating residential mortgage loans generated by the Company through Weichert Realtor’s Open Houses, QR Code Open House App, Weichert Lead Network and other Company Generated Leads (as defined by the Company). The position is also responsible for customer engagement through outbound call activities and utilizing Weichert Financial Services’ sales tools, sales strategies and product portfolio. The MA-CGS is responsible for prospecting, pipeline and funnel metrics based on target goals established by the SVP of Sales, including but not limited to, contact %’s, mortgage pre-approvals, mortgage applications, closed loan % and closed loans.
Job responsibilities include, but are not limited to, the following:
- Develops relationships with open house prospects or prospects supplied through the WR QR Code Open House App. Responsible for timely engagement and follow-up in accordance with WFS’ Open House Guidelines.
- Builds relationships with WLN’s Director of Sales and WLN’s Lead Specialist to convert prospect leads generated by WLN Lead Specialists.
- Responsible for making a heavy volume of outbound prospecting and fulfillment calls in order to meet and exceed monthly production goals as assigned. Calls include interviewing potential customers to determine qualifications for pre-approval, purchase, and refinance loans.
- Prepares weekly/daily calendar of pre-planned activities designed to support sales, customer engagement and administrative work time. Adheres to staffing and scheduling times to ensure customer inquiries are meeting service level expectations.
- Conducts needs analyses with prospects to determine the appropriate mortgage finance, home equity and refinance opportunities.
- Educates the prospect on the best product option alternatives to achieve their goals and minimize credit risks.
- Performs all steps and functions necessary to acquire, research/analyze, and approve mortgage packages to include property appraisals, credit reports, background checks, etc.
- Submits complete and accurate mortgage loan packages that provide all the information needed to make an underwriting decision.
- Collaborates with Processing and Underwriting personnel to ensure efficient and compliant loan fulfillment and closing experiences.
- Fields customer complaints and provides problem resolution.
- Updates customer status on a regular basis.
- Meets and maintains all mortgage loan origination licensing requirements including continuing education requirements.
- Promotes team atmosphere with representatives from other Weichert Family of Company partners. Stays up to date on availability of all products and provides customers with contact information of the appropriate Weichert product representative.
- Ensures full compliance with all applicable federal and state law and regulations, all Company policies and procedures, and all applicable investor guidelines.
- Develops and maintains strong relationships with Weichert Realtors Sales Associates for the purpose of recommending and selling mortgage products which meet the qualified Open House Visitor customer’s needs.
- Responsible for meeting daily, weekly and monthly sales performance objectives, service levels and KPI’s set by Management for productivity and QA.
- Performs other duties as assigned.
Qualifications
The ideal candidate will meet the following requirements:
- High school diploma or GED
- Individual state loan originator license(s) required for specific states as required by the Company or in which employee engages in any mortgage loan origination activity
- Must meet and maintain all mortgage loan origination licensing requirements including continuing education requirements
- At least three (3) to four (4) years of retail mortgage loan origination or mortgage operations experience preferred
- Experience in navigating CRM systems and data input
- Prior Inside seller / Contact center experience a plus
- Ability to determine appropriate interest rate quote to customers and to determine maximum qualification amounts based on investor guidelines
- Ability to apply investor guidelines to specific sales situations and use discretion and judgment to recommend the most appropriate products to customers based on qualifications and needs identified by customer analysis
- Familiarity with an inside selling environment and relevant service levels
- Ability to set goals and divide processes into timelines
- Clear understanding of pipeline management responsibilities
- Strong organizational skills and disciplines with the ability to work independently
- Good problem-solving skills are essential
- Excellent communication skills, clear and concise when engage customers
- Proficiency in Microsoft Office suite of products and ability to quickly gain proficiency in the Company’s proprietary mortgage software products
- Ability to conduct presentations and hold one-on-one meetings
- Demonstrated ability to multitask in a fast-paced environment
- Detail oriented with careful decision-making abilities
- Strong customer service skills
- Good math skills including addition, subtraction, multiplication, division, percentages, and fractions
- Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)
In addition to a base salary up to $42,000, this position offers a competitive commission structure. The rate of pay offered will be dependent upon several factors including candidate’s relevant skills, education, work experience, job location/geographic region, and/or certifications. Weichert offers a comprehensive suite of benefits to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.
Weichert is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
