The Financial Aid Administrator is responsible for determining and awarding financial aid eligibility, reviewing documents associated with financial aid eligibility for student population determined by business need. This role will require a strong emphasis on technical skills, an ability to analyze information to determine eligibility and required information from students. The work must be completed in compliance with federal and state regulations, as well as internal company policies.
Principal Duties & Responsibilities
- Review and document student eligibility through the National Student Loan Data System
- Calculate student Financial Aid eligibility upon ISIR receipt and ensure adherence to the determined contact strategy within your team
- Arrange any necessary institutional student payment plans to assist students in funding their education
- Assist Online Financial Aid Advisors with packaging for all students by providing necessary information that can facilitate conversations over the phone
- Review student schedule changes and adjust awards accordingly
- NEAP and Military student processing
- Review student documents to ensure accuracy and completeness and document student files appropriately
- Monitor past due cash including communication to the disbursements team within Student Aid Solutions
- Adhere to all policies, procedures, integrity and ethical standards, meeting compliance standards as established by business and government regulations
- All other duties as assigned
Qualifications: Knowledge, Skills and Abilities, Competencies
- Ability to manage multiple tasks
- Ability to interact well with all levels of management
- Excellent written communication
- Detail-oriented
- Highly proficient in Microsoft Excel including formatting, linking, formula’s (intermediate to advanced skill set
- Ethics and Integrity: Behaves in a fair and ethical manner toward others; instills mutual trust and confidence; demonstrates a sense of corporate responsibility; acts with honesty and integrity
- Continuous Learning: Hones and improves level of knowledge and skills through education and training
- Teamwork and Collaboration: Works with people in such a manner as to build high morale and group commitment to goals and objectives
- Communication (Spoken & Written); Able to clearly present information through the spoken word; influences or persuades others through oral presentation in positive or negative circumstances; listens well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information
- Customer Focus: Cultivates a positive customer service relationship and two-way communication; identifies and understands the needs wants, and expectations of customers, whether internal or external; delivers products and services that meet customer expectations
- Continuous Improvement: Continuously seeks and encourages others to seek opportunities for different and innovative approaches to address organizational problems and opportunities; facilitates the use of knowledge or help from outside the workplace, from the larger organization, or outside the organization to identify potential problems or improvement opportunities; advocates the need for self or others to seek a better way to address work-process issues
- Strong orientation towards high volume, fast-paced, time sensitive business operations
Education and Experience: Minimum
- High School Diploma or equivalent
Education and Experience: Preferred
- Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Financial Aid/Student Accounts Experience
- Experience in service-related industry
