EQUAL EMPLOYMENT OPPORTUNITY
- Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.
POSITION SUMMARY
The Urgent Care MA/NCT is responsible for providing professional care and clerical services for clinic patients following established standards and practices. They provide assistance to providers and other staff in coordinating patient care and functioning as a primary liaison between patients, staff, and providers.
POSITION SUPERVISORY RESPONSIBILITIES
Clinic Manager and Director of Urgent Care Services
POSITION REQUIREMENTS
- Minimum Education
- High school diploma or equivalent
- Minimum Work Experience
- Patient care/Urgent Care experience preferred
- Required Licenses/Certifications
- NCT (Non-Certified Radiology Technician) registered by the Texas Medical Board
- or
- LMRT (Limited Medical Radiologic Technologist) registered by the Texas Medical Board
- Certified Medical Assistant or at least 3 years of medical assisting experience preferred
- Required Skills, Knowledge, and Abilities
- Employees must abide by all policies and procedures as outlined by Hunt Regional Healthcare. Basic knowledge of non-emergent care through assessment, communication, organizational skills, and following appropriate standards of care and best practices.
- Strong interpersonal, verbal, and written communication skills are required, especially the ability to communicate instructions and procedures for treatments to promote a desired level of comfort and confidence to patients.
- Requires analytical capabilities and initiative to begin and complete projects and work independently- must be self-motivated, results oriented, and demonstrate integrity, honesty, and a sense of mission and loyalty.
- Computer skills required, including word processing and spreadsheets.
- Pleasant demeanor, professional appearance, ability to utilize good judgment, demonstrate patience, and maintain a professional demeanor, sustain concentration in a busy and stressful environment and work varied hours and schedules.
- Preferred Qualification
- MA certification
- Current American Heart Association BLS
- DOT specimen collection/BAT certification
- Previous experience in medical environment
PHYSICAL REQUIREMENTS
Must work varied hours and schedules, including rotating weekends and holidays. Requires prolonged walking and standing and frequent bending and /or stooping. May involve lifting or positioning of patients. Requires ability to sustain concentration in a noisy and fast paced environment. May be exposed to violent or disturbed individuals, communicable diseases and bodily fluids.
QUALITY BEHAVIORAL EXPECTATIONS
Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.
SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS
- Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.
FISCAL RESPONSIBILITY BEHAVIORAL EXPECTATIONS
- Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.
PEOPLE BEHAVIORAL EXPECTATIONS
Generally and in all job specific duties: Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers.
JOB SPECIFIC FUNCTIONS
- Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
- Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
- Attends the required corporate integrity and compliance training and education programs.
- Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
- Complies with all HIPAA standards.
- Works independently and demonstrates problem-solving skills.
- Attends all mandatory departmental and in-service programs.
- Supportive of management decisions regarding allocation of personnel and is willing to adjust scheduling as needed.
- Demonstrates a willingness to assist colleagues whenever necessary.
- Maintains a good working rapport with all patient care personnel and other departments to deliver quality service.
- Addresses patients, families, and co-workers in a responsive and respectful manner and adheres to the HMHD Behavioral Standards. Acts promptly to address any patient complaints or concerns.
- Adheres to all department policies and the policies of HMHD.
- Complete check in processes, including verifying insurance benefits and collecting patient co-pay, deductible, and/or balances.
- Prepare patient care rooms for examination
- Measure vital signs, obtain medical history, reconcile medications, and document reason for visit. Accurately record information on chart/EMR.
- Perform invasive and noninvasive diagnostic tests including eye exams, electrocardiograph, pulse ox,peak flow/spirometry, inhalation treatment equipment and blood draws.
- Perform, collect, and label CLIA-waived lab tests in house and for send out.
- Perform both DOT and Non-DOT urine drug and alcohol tests.
- Remove sutures/staples and change sterile and non-sterile dressings.
- Explains any procedures and treatments that will be performed.
- Clean and sterilize both instruments and equipment after use.
- Maintain adequate level of supplies and instruments for use by the facility.
- Demonstrates the safe operation of equipment and machinery and follows procedures for reporting and correcting an unsafe situation.
- Prepare patient, machine, room, equipment and materials for x-ray.
- Properly position patient by arranging immobilization and support devices.
- Perform radiation protection techniques to limit exposure to patient and medical staff. Properly adjust equipment controls, determine proper voltage, and exposure time.
- Participate in Quality Improvement and Mandatory education/training programs.
