Job Title
Field Service Graduate Intern
Job Description
Job Description Summary
The Field Service Graduate Intern (CG20) is responsible for delivering basic technical support (both onsite and remote) and troubleshooting for our products, ensuring timely resolution of issues in line with company guidelines and safety protocols. This role assists with installations and routine maintenance, strictly following established procedures and safety standards to guarantee proper product functioning. The technician accurately documents service activities, responds professionally to customer inquiries, and escalates complex issues to senior staff as needed. The role supports senior technicians during more advanced tasks, actively participates in training to develop technical skills, and ensures all service activities comply with company policies and quality standards, with a
strong focus on customer satisfaction and safety.
Job Responsibilities:
- Performs basic and routine technical support (both onsite and remote) and troubleshooting for customers under supervision, ensuring timely resolution of technical issues in accordance with company guidelines and safety protocols.
- Follows detailed instructions and adhere to safety protocols, ensuring proper functioning and compliance with standards.
- Develops familiarity with a range of tasks and procedures, executing varied assignments and resolving issues using pre-defined standard operating procedures (SOPs).
- Works under supervision, executing support tasks according to clear instructions, procedures, and rules, and seek alternative solutions within defined options when deviations arise.
- Accurately documents all service records, including diagnostics, parts used, and customer interactions, using the Service Management System to maintain a comprehensive service history.
- Supports in responding to customer inquiries and complaints in a professional manner, providing accurate information and escalating complex issues to senior technicians or team leads as necessary.
- Supports senior technicians during installations and repairs by providing necessary tools, following guidance closely, and learning from their expertise.
- Participates actively in training sessions to improve technical skills, stay updated on the latest products, and learn new service procedures to enhance capabilities.
Minimum Education:
National Diploma in Electrical Engineering or Equivalent
Minimum Experience:
No prior experience required.
Preferred Skills:
- Technical Support
- Troubleshooting
- Documentation & Reporting
- Product Repair & Maintenance
- Product Installation
- Engineering Fundamentals
- Regulatory Requirements
