What You Bring
We’re looking for a well-rounded IT professional who combines technical depth with strong communication and ownership:
- 5+ years of experience in IT systems or services administration (or equivalent combination of education and certifications)
- Experience supporting manufacturing or multi-site environments
- Strong troubleshooting skills across endpoints, networks, and collaboration tools
- Hands-on experience with Microsoft 365 (including Teams)
- Understanding of user access management, device lifecycle management, and security best practices
- Ability to work effectively with vendors and managed service providers
- Strong organizational skills and a process-improvement mindset
- Willingness to support occasional after-hours work and limited travel (~10% domestic/international)
Qualifications
Why This Role Matters
The IT Operations Administrator plays a critical, hands-on role in ensuring the reliable day-to-day execution of IT services at our Winn, Michigan location, while also partnering with IT teams and initiatives spanning 65 locations across 8 countries. This role is ideal for an IT professional who enjoys being close to the business, solving real operational problems, and contributing to a global manufacturing environment where uptime, security, and responsiveness truly matter.
You will be part of a dynamic, collaborative IT team supporting end users, operational technologies, and modern collaboration platforms, while helping drive continuous improvement and digital transformation across Alamo Group.
What You will Do
As an IT Operations Administrator, you will be responsible for both local execution and global collaboration, including:
- Own day-to-day IT operations for assigned sites, ensuring reliability, security, and performance of systems and services
- Provide high-quality end-user support for hardware, software, network, and collaboration tools, including ticket resolution and peer escalation
- Administer Microsoft 365 and Teams, enabling seamless communication and collaboration
- Manage user access and device lifecycles, including onboarding, changes, and terminations
- Support network, infrastructure, and operational technology, working with internal teams and third-party providers on items such as:
- Network and datacenter infrastructure
- Printers, mobile devices, and shop-floor systems
- CAD systems, lasers, press brakes, and shipping systems
- Coordinate with vendors and service providers, including procurement, renewals, escalations, and invoice review
- Maintain and improve documentation and processes, identifying opportunities to enhance operational efficiency
- Partner with cybersecurity teams to support endpoint security, access controls, audits, and compliance activities
- Contribute to IT projects and strategic initiatives, including upgrades, site rollouts, and capital planning
- Provide multi-site and after-hours support when required to ensure business-critical system availability
