Patient Services Representative

Position Summary:

 

Responsible for greeting patients, collection of payments, insurance eligibility verification, delivering excellent customer service, answering phone calls, addressing patient questions and providing overall welcoming environment

 

Essential Duties and Responsibilities include the following:

• Keep work area, lobby & conference rooms neat and organized.
• Patient Services Representatives are responsible for supporting and assisting other Patient Services Representatives to grow and develop.
• Answer all incoming calls in a pleasant and professional manner, route to the appropriate person and/or take message.
• Greet all walk-in traffic in a pleasant and professional manner, determine whom they need to see and call that person to the front to meet their visitor.
• Smile and make eye contact when greeting patients and other customers.
• Demonstrate care, concern and courtesy when interacting with all internal or external customers.
• Display warm and pleasant personality, emphasizing tact, empathy and patience.
• Display professionalism, good judgment, maturity and fairness when interacting with others.
• Ability to handle a multitude of assignments, meeting all given deadlines
• Responsible for incoming/outgoing schedule of personnel and visitors log.
• Responsible for incoming/outgoing packages (UPS, FedEx) and package log.
• Maintain conference room calendars/schedules.
• Ability to stay busy during quiet times in front, e.g. sort paperwork, collate mail, encounter data.
• Adhere to company policy regarding unauthorized use of Internet for personal business during work hours.
• Any other projects as requested by administration.
• Know location of Policy and Procedure and Communication books and be familiar with contents.
• Assist Supervisor with special duties/projects.

The pay range for this position at commencement of employment is expected to be between  $21 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

 

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

 

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

 

Full Time Position Benefits:

 

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

 

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

 

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Qualifications

Education and/or Experience:

• High School diploma or equivalent.
• Customer service experience
• Practice proper e-mail etiquette
• Good written and verbal communication skills.
• Knowledge of Windows-based computer skills preferred.
• Well organized.
• Ability to work in a high volume fast pace environment
• Microsoft office programs.

Patient Services Representative II Education/Experience Requirements:

• 2-5 years’ experience in a medical office setting, as evaluated by the Company

Patient Services Representative III Education/Experience Requirements:

• 5+ years’ experience in a medical office setting, as evaluated by the Company