Job Summary: NMSUProvide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement, and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.
Basic Functions:
- Control of entrances and movement of pedestrian and vehicle traffic.
- Patrol of buildings and perimeters.
- Escort of material and personnel.
- Inspection of security and fire exposures.
- Special assignments.
Responsibilities: Duties may vary depending on department size, organizational structure, geographic location, and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. The overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):
- Be on time and report to post in full uniform.
- Maintain a professional image that includes greeting customers, visitors, and employees in a polite and friendly manner.
- Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
- Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
- Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
- Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergencies.
- Complete Daily Activity Reports, Log Book entries, Incident Reports, and all relevant reports related to job assignment.
- Make recommendations to management on better safety and loss prevention processes as identified during the daily routine.
- Know about any life safety systems, fire panels, CCTV systems, computers, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for the maintenance and upkeep of equipment.
- Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer/market.
- Communicate daily with the Security Supervisor on any new Security Issues or changes that need to be considered or implemented.
Skills and Abilities:
- A security officer is to be honest, alert, and well-disciplined as the custodians of employee and customer property and safety.
- Constant and dedicated vigilance.
- Strong customer service skills, exemplifying Andy Frain Services' Mission Statement.
- Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
- Ability to facilitate progressive change, work as part of a team and follow directions.
- Work with a sense of urgency.
- Strong oral and written communication skills.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
Qualifications
Job description
JOB SUMMARY:
Supervision of all employees assigned to the Security department, with full responsibility for their performance management. Manage and oversee all assigned areas to maintain a safe environment for all employees, vendors, and personnel. Support all areas in their security needs and be an integral part of the facility's needs. Establish working relationships with local police and fire departments, as well as with facility reports and others. Demonstrates and abides by Andy Frain Services' Core Values and the operating principles set forth, while maintaining 100% compliance with all staff training. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Supervisors must maintain a professional image and demonstrate strong leadership skills.
This position will be event-based as needed.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. Performs the duties of a Security Officer in accordance with post orders and company policy.
2. The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees while continuously maintaining the standards of excellence in presentation and professionalism. This is also a requirement of your staff.
3. Provide lead direction at assigned client site(s); to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate reports and logs are filed daily and weekly.
4. Develop and implement security procedures and compliance with facility policies and procedures and applicable state and federal laws. Maintain a working knowledge of all emergency policies, procedures, and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities, and assist as needed.
5. Staff is to ensure the continuous and safe operation of all elevators and access doors is critical. Maintain contact with authorized personnel/contractors who are responsible for the maintenance and upkeep of said devices.
6. Equipment operation will include the use of portable radios, telephones, copy and fax machines, computers, and tools. This includes making daily inspections of all vehicles assigned to the job site and noting any damage so that repairs can be handled immediately, thus maximizing the use of the units at all times.
7. May counsel and discipline personnel as appropriate; seek advice from company management or designated representatives as appropriate; meet personally with employees and document counseling and disciplinary actions.
8. Assists in the training of Security Officers and Shift Lead Officers, and reviews post orders, ensuring that Guards have competent knowledge of assignments.
9. Communicate with the Operations manager daily and weekly regarding account performance and Security Guard performance. Communicate daily and weekly regarding security and safety issues/changes that need to be implemented.
10. Assists in the submission of payroll and personnel information to the company as designated.
11. In conjunction with company management or designated company representatives, acts to ensure adequate security coverage of all posts.
12. Inspects posts as scheduled and meets with Staff to outline tasks and responsibilities. Ensure that Staff sign in and out for their scheduled shifts accurately for every shift.
13. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
14. Carry out other duties as assigned by the Director of Security and Operations Manager.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
- High School Diploma and/or equivalent; Associate's Degree.
- Bachelor’s degree in a related field or equivalent combination of education and experience
- Minimum 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems.
- One year (1yrs) of which must be in the capacity of a supervisory position within the Security Industry.
- State Guard License is required.
- CPR and First Aid Certification is a plus.
Competencies (as demonstrated through experience, training, and/or testing):
- Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.
- Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned site.
- Knowledge of security operations and procedures.
- Knowledge of supervisory practices and procedures.
- Ability to provide positive direction and motivate performance.
- Understanding of a variety of security and safety devices and controls.
- Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
- Ability to track and maintain schedule assignments.
- Ability to be an effective team member.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Courteous telephone manner.
- Ability to adapt to various sites and changes in post-procedure procedures.
- Ability to adapt to changes in the external environment and organization.
- Ability to write routine correspondence, including logs and reports.
- Good organizational skills.
- Strong customer service and results orientation.
- Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
- Positively directing staff.
- May be required to work overtime without advance notice.
- Required ability to handle multiple tasks concurrently.
- Keyboarding, basic computer usage, and operating controls.
- Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
- Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
- Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
- Close vision, distance vision, and the ability to adjust focus.
- May be required to use a vehicle for the performance of duties.
- On occasion may be required to perform stressful and physical activity.
- Normal vision or corrected by the use of glasses and/or contacts for normal reading and viewing abilities.
- Depending upon the assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
- May be exposed to or required to handle sensitive and confidential information.
