Senior Specialist, Customer Support

Job Description

The Position

The Senior Specialist Customer Service role is part of the Cluster Customer Service EEI team

focused on providing support to assigned markets within EEI cluster. This role reports to Customer Service Lead.

Responsibilities

Senior Specialist Customer Service is working in close cooperation with customers and teams across multiple markets to provide support for:

• Orders management – responsible for reviewing received orders and adjusting according to internal requirements as well as adjusting quantity and delivery dates in line with available stock, market needs and ordering schedule.

• Samples orders – responsible for preparation and submission of orders for samples on the applicable markets working closely with customers but also internal stakeholders from other departments providing information and documentation needed.

• Deliveries – monitoring of delivery creation and shipping of goods according to shipping schedule, communication with customers about expected shipments.

• Review of claims – on a daily basis reviewing claims related to damaged goods, expired stock, price discrepancies etc. as well as preparing requests for issuing Credit and Debit Notes related to those claims. Part of this is also preparation of Credit and Debit Notes related to sales discounts, business deals, sales targets.

• Monthly accruals- Customer Service is preparing monthly accruals related to claims, sales discounts, business deals, sales targets or similar and ensuring their timely submission for booking.

• Prices and discounts – part of responsibilities is preparing requests for price and discount changes, getting approvals, and submitting them for processing to ensure appropriate prices and discounts are applied on the invoices.

• Close cooperation – with customers exchanging and collecting valuable information related to expected sales trends on the market, possible issues and risks and working together to mitigate those risks. Regular meetings with internal stakeholders from various departments are required to maintain information flow between different departments and the market acting as facilitator and coordinating multiple tasks to make sure proper teams are involved in resolving possible risks but also supporting other departments with information required for their line of business.

• Working with other teams – providing information during Demand reviews, Commercial meetings, Regulatory, Quality, Finance and other departments which are depending on support from Customer Service.

• Preparation of reports, maintaining different databases and teamsites and other related responsibilities.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1