Receptionist /Administrator

Summary:

We are seeking a dedicated Receptionist or Administrator to join our medical practice in Karratha, Western Australia. This permanent, full-time role is essential for ensuring smooth operations within our healthcare environment, providing exceptional customer service to patients and supporting our medical staff. The ideal candidate will be organised, professional, and possess strong communication skills, contributing to the overall efficiency and patient satisfaction of our practice.

Responsibilities:

• Greet and assist patients upon arrival, ensuring a welcoming atmosphere.
• Manage incoming calls and respond to patient inquiries in a timely manner.
• Schedule appointments and maintain the appointment calendar for medical staff.
• Handle patient records and ensure confidentiality in accordance with privacy regulations.
• Process patient registrations and insurance information accurately.
• Assist with billing and payment processing as required.
• Coordinate with medical staff to ensure efficient patient flow and communication.
• Maintain a clean and organised reception area.
• Perform general administrative tasks, including filing, data entry, and correspondence.

Qualifications:

• High school diploma or equivalent; additional qualifications in administration or healthcare preferred.
• Proven experience in a receptionist or administrative role, preferably in a medical or healthcare setting.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in using office software and medical management systems.
• Ability to handle sensitive information with discretion and confidentiality

About Connect:

Connect Paediatric Therapy Services is the leading private allied health service in the North West and has been thriving since 2017. Our proven success as a local regional allied health and mental health provider is based on our understanding of the unique challenges to providing quality services in remote WA. Our solutions focused team of experienced clinicians are supported to adapt and collaborate creatively to support children with a variety of needs. It is our mission to give children in regional areas access to the high-quality services they need. Connects core value is making real change for families and we do this through family-centred practice. Our model focuses on delivering multidisciplinary allied health services, utilising the latest evidence-based interventions. We are committed to supporting choice and control, and as a registered NDIS provider, our clinic in Karratha provides choice for both private clients and NDIS participants in the Pilbara and beyond

Find out more about our Team at www.connectpts.com.au

The Role:

Our reception and administration team are the hub and heart of our clinic. They welcome all clients and their families to the clinic and assist the allied health clinicians. Our administration team need to be running as efficiently and effectively as possible in our busy clinic. Working under our Practice Manager, our administration support officer will ensure the smooth running of the front-of-house operations from greeting clients and answering phone calls, booking appointments, processing payments, ensuring compliance, making office purchase’s and ensuring all our clients are comfortable and looked after.

You will have:

• Experience in business administration, preferably in a health service context.

• Highly developed interpersonal, written and verbal communication skills.

• Excellent customer service skills.

• High quality and efficient organisational skills and great attention to detail

• Competence with Microsoft Office, client management systems, data entry and reporting.

• Ability to work independently without supervision and collaborate as part of a team.

• Ability to manage own time and prioritise workload effectively.

• Experience in incident and risk management procedures and reporting.

• Completion of 100-point identification check, current Australian drivers’ licence, the ability to obtain a WA Working with Children Check, the ability to obtain NDIS Worker Screening Check

What we offer:

• Flexible workplace arrangements – part time options, rostered days off available

• 8 weeks Paid Parental Leave Entitlement – for primary carer after 12 months continuous service.

• Additional 1-week North West Leave after 12 months of service

• Loyalty Leave – an additional 1-week leave entitlement (pro-rata) after 3 years of continuous service

• Paid Professional Development Leave – up to 3 days paid leave (pro-rata)

• Access to quality Employee Assistance Program (EAP) providing free sessions with qualified psychologists to help improve mental health and overall wellbeing

• Work in a fun, friendly team environment

• Structured ‘end of term’ social events

How to Apply:

Connect Paediatric Therapy Services is an Equal Opportunity Employer, we embrace and value diversity and encourage people with a disability or Aboriginal and/or Torres Strait Islander applicants to apply.

Please email your cover letter and up to date resume to hr@connectpts.com.au