Parent Pathways Team Leader - Grafton

Real Futures is a majority Aboriginal-owned and staffed company with mutually respectful relationships with Aboriginal Elders, Traditional Owners, employers, Government and service providers.

Parent Pathways is about parents and carers and their individual needs. With the help of a qualified mentor, parents and carers can receive flexible support to assist with any personal, study or work goals.

A day in the life of our Parent Pathways Team Leader can include, but are not limited to the following:

• Maintain and support an active caseload
• Supervise and support Parents Pathways teams in the area to achieve KPI’s
• Develop and maintain operational relationships with relevant government bodies, community organisations and employers
• Proactively identifying performance or HR issues and escalating them to the Regional Manager in a timely and fair manner, ensuring appropriate action is taken to minimise risk
• Inspire and foster team commitment, spirit, pride, and trust; facilitate cooperation and motivate team members to accomplish group goals
• Develop the capacity of others to perform and contribute by providing coaching/mentoring, feedback, and opportunities to learn through formal and informal methods
• Contribute to the strategy, direction, and future planning of Parent Pathways
• Ensure a high standard of care, support and development is provided to all staff
• Ensure our aspirants are treated with respect, integrity, and professionalism
• Maintain files to an acceptable standard for auditing and review

Knowledge/Skills

• Ability to travel between Parent Pathways sites within region
• Experience Leadership in Community Service, Children, Youth and Families or Employment Services
• Demonstrated ability to work in an outcome-based environment toward high performance results
• Experience dealing with challenging participants and de-escalating situations of conflict
• Experience using CRM and databases, intranets, and sourcing information via internet
• Exceptional organisational and time management abilities
• Highly developed communication and negotiation skills
• Demonstrated ability to develop high quality, individualised customer services

Being a part of the Real Futures team, you will be provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must...

• Have full working rights in Australia
• Have a current driver’s licence and a comprehensively insured vehicle
• Complete an Australia History Criminal Check
• Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
• Ability to work Monday to Friday - 8:30am to 5:00pm

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.

We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email recruitment@akgaustralia.com.au.

If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.