Customer Care Consultant - Trade Store - Singleton NSW

YOUR OPPORTUNITY

We’re looking for a friendly, solution‑focused Customer Care Consultant to join our supportive team in our trade store in Singleton. In this role, you’ll be a trusted point of contact for our customers—listening, problem‑solving, and helping deliver positive outcomes every day.

You’ll be supported by an experienced leader and a close‑knit team who are passionate about great service. This is a fantastic opportunity to build your customer service skills, gain exposure to issue resolution and escalations, and develop your confidence in a role where your contribution truly matters.

This is a full‑time, 12‑month maximum‑term role, with potential opportunities to continue and grow your career within the business.

What You'll Be Doing:

• Responding to customer enquiries via phone and email in a professional and friendly manner
• Resolving customer issues efficiently, with a strong focus on first‑contact resolution
• Completing customer care administration accurately and on time
• Meeting service level targets and response timeframes
• Working collaboratively within a positive, customer‑focused team environment

What You'll Bring

• Experience in a customer service or customer support role
• Clear, confident written and verbal communication skills
• The ability to work independently while also contributing to a small team
• Confidence using Microsoft Office applications
• A proactive, solutions‑driven mindset with a genuine desire to help customers

What's In It For You:

• Full time role, Monday to Friday (no weekends)
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks
• Wesfarmers discounted offers from over 400 retail partners
• Learn as you work, plus access to online courses to support your development
• Team events, celebrations, award recognition and prizes
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more! 

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.