MidFull TimeEN
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
The Medical Education Meeting Planner (f/m/x) is responsible for Meeting Planning and delivering Medical Education programs for Smith+Nephew in Germany, Switzerland and Austria, and potentially for the International Europe region. In this role you will partner with different internal and external stakeholders including Medical Education teams, Program Managers, Health Care Professionals (HCP) and external vendors. The goal is to ensure the delivery of high-quality medical education events while providing a consistently excellent customer experience.
This role will manage event planning and logistics for the event, which may include venue, audio-visual production, ground transportation, F&B planning, event management technology, attendee registration and management, occasional onsite event support, as well as program budget management and reconciliation.
The preferred location for this position is Munich where our Smith+Nephew Academy is located. The Munich Academy was opened in 2023 and forms part of our worldwide network of Medical Education Centers.
What will you be doing?
Manage meeting planning logistics for Medical Education courses that generally range in size from 2-100 attendees, and some larger symposia and larger virtual events. This may include venue, AV, ground transportation, F&B planning, HCP travel, etc.
Oversee attendee experiences from event planning phase through post-event review; manage on-site preparations, and ensure consistent, high-level service throughout all phases.
Prepare budget and monitor expenditures for each meeting. Ensure timely vendor payments and event reconciliation.
Work with pre-determined locations including Smith+Nephew Academy and HCP training sites. Occasionally conduct site selection and be involved with contract negotiation for alternative venues.
Lead pre-event planning calls.
Ensure adherence to all Compliance, Code Of Conduct and local laws regarding interactions with Health Care Professionals (HCP).
Leverage Meeting Management technology solution(s) for attendee management and communications.
Troubleshoot and handle any issues that arise on the event day.
Track and process all HCP changes, including travel (flight/rail), ground, hotel confirmations and cancellations.
Provide reports e.g. for rooming, participants list, ground transportation, group air, arrival and departure, food and beverage or translations.
Knowledge of and adherence to S+N meeting planning policies, procedures, compliance and best practices.
What will you need to be successful?
University degree (Bachelor or Master) in e.g. Marketing or Business Administration or professional training with extensive relevant experience (e.g. in hospitality and event management)
Min. 3 years of progressive experience in meeting planning, preferably in the medical device industry
Ability to understand customer priorities and use industry knowledge to help achieve goals
Confident in using event software (e.g. Cvent) and business technology, especially MS Office (Outlook, Word, Excel, PowerPoint)
Excellent time management, keen attention to detail, strong communication skills both written and verbal
Ability to manage multiple tasks while maintaining a high level of customer service
Very good English and German language knowledge (written and spoken, C1), additional languages (especially Dutch) are a plus
Flexibility to work outside regular working hours if needed (evenings, weekends)
Travel Requirements: 15-25%
Beneficial:
Experience in effective communication with HCPs
Knowledge of compliance requirements in the healthcare sector
Experience working in an international corporation / matrix organization
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging: We are committed to Welcoming, Celebrating and Thriving. Learn more about our Culture on our website.
Benefits: Generous Annual Bonus and Pension Schemes, Save As You Earn share options.
Work/Life Balance: 30 Vacation Days per year as well as one extra day off each year for volunteering activities, so we can give back to our communities!
Your Wellbeing: Employee Assistance Program (Mental Health), Life/Accident Insurance and much more
Flexibility: Adaptible working hours and possibility to partly work from home
Extra Perks: We offer discounts on fitness clubs and local public transport as well as bicycle leasing (JobRad)
Please apply with your CV (PDF, English) and feel free to not include personal information like e.g. age, photo, nationality or family status.
Smith+Nephew is an equal opportunity employer. Applicants will receive consideration for employment without regard to their personal background.
Smith & Nephew GmbH, Merve Krabbenhöft (she/her), Talent Acquisition Specialist, Rosenheimer Str. 116A, 81669 München
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