Supervisor On Line

It's fun to work in a company where people truly BELIEVE in what they're doing!

Purpose of the job
Support customer service to ensure superior experience. Liaise with management and supervise day-to-day operations to ensure smooth running. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.

Minimum Requirements

• Matric Grade 12

• 6 months relevant / Online experience

• All Applicants needs to pass the supervisor numeracy test

Competencies

• Must be PC Literate, able to print, receive and send emails

• High attention to detail, work according to laid down procedures and processes

• Meet deadlines

• Complete work accurately and timeously

• Clear communication style

Location: Pinelands

Key Responsibilities

• Leading a team of pickers to achieve their daily KPIs

• Review pickers performance and put plans in place to train, improve and find better ways of working

• Coordinate pickers shifts to best align with the orders shape

• Coordinate the handover of orders between store and drivers to ensure the right order goes to the right client

• Identifying barriers to Perfect Order Rate (POR) including out of stocks and escalate to Floor and Admin and Inventory Manager

• Assess the needs of the team (e.g. devices, printers etc) and escalate to Online Retail Manager for support

• Order consumables (e.g. labels and bags) when required

• Review and process credits

• Minimize returns and credits by ensuring pickers pick the correct product and the best quality product

• Oversee the deployment of asap! POS to ensure the service is always prominent for walk in customers

• Engage with the Online Retail Managers to provide ongoing feedback on how to improve the picking operations

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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