Description
🤓At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.
🌈Who we're looking for:
We are looking for a proactive and dedicated Success Manager to support the learning journey of our students throughout their entire program. The ideal candidate is a strong community builder, enthusiastic about education and student success, and has a keen sense of ownership and responsibility for ensuring a positive learning experience.
Please submit all resumes or CV's in English.
Note: Applicants are required to complete a One-way video interview followed by a test assignment as part of the application process.
What you will do
As a Success Manager, you will support a cohort of students throughout their 7 to 10-month program, ensuring they have a successful and enriching learning experience. Your main responsibilities will include:
- Outreach: Proactively engage unresponsive students through daily phone calls and tailored follow-ups to ensure their continued participation and progress.
- Onboarding and Engagement: Welcome and onboard new students, organize and host live orientation sessions, and set up communication platforms like Discord.
- Community Building: Create a tight-knit student community by developing engaging content, organizing online events, and facilitating student interactions.
- Student Support: Conduct 1-to-1 wellbeing checks, assist with general questions or concerns, and proactively resolve issues or escalate them when necessary.
- Administrative Duties: Maintain a comprehensive student database, keep track of agreements with up to 150 students, create schedules, send reminders, and produce timely reports.
- Collaboration and Coordination: Work closely with tutors, instructors, and other team members, participating in regular video conferences and team meetings.
Requirements
- Have at least 1 year of experience in customer-facing roles (such as Personal Manager, Support Manager, Success Manager).
- Be proficient in Spanish (oral and written). Have B1+ level English (speaking and writing).
- Have a strong sense of ownership and responsibility, ensuring issues are resolved from start to finish.
- Be able to manage a large number of clients (up to 150) while keeping track of agreements and progress.
- Have excellent communication skills, both written and verbal, and be comfortable speaking in front of a camera for large groups.
- Be a self-starter with impeccable time management skills and a strong work ethic.
- Be solution-oriented with a high level of user empathy.
- Have strong organizational and analytical skills.
- Full-time availability, Monday to Friday: 9:00 to 18:00 MX
- Nice to haves:
- Basic skills in graphic design and video editing (using tools like Canva).
- Experience or interest in tech, EdTech, or education sectors.
What we can offer you
- Fixed Compensation: $700 per month
- Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
- Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
- Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation.
- Equal Opportunity Employer: TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
