SUMMARY The Linen Porter is responsible for ensuring the timely delivery and collection of clean and soiled linens throughout the Resort property. This position will not only be transporting linens to various resort property locations but will also maintain accurate inventory counts and assist in the organization of the linen storage areas to meet operational needs. This position works closely with departments like Housekeeping, Health Club, Spa, etc. to ensure they have the necessary towels, linens, and other items as needed to support their daily operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES • Securely load clean linens onto the truck and unload both clean and soiled linens at resort property locations and the laundry facility • Accurately maintain delivery logs, inventory counts, and process any necessary paperwork • Assist with inventory management at department locations, ensuring correct items are delivered and stocked • Perform pre-trip and post-trip inspections of the vehicle, ensure cleanliness of the truck is maintained; report issues, malfunctions or damage to the truck timely to the Laundry Manager • Maintain gasoline levels, record number of gallons when filled and odometer reading on the daily log • Alert the Laundry Manager if there is a problem with picking up or delivering items • Assist with the sorting of soiled linen, loading and unloading washers & dryers, ironing, etc; assist in any area of laundry as business demands require • Monitor the quality of laundered items and report any misuse of linen/terry to the Laundry Manager • Maintain the cleanliness of equipment and work areas • Maintain excellent service oriented relationships when working with internal and external customers • Ensure personal accountability for all work duties, assignments, and performance expectations • Provide and receive feedback in a positive manner; earn respect by consistently displaying a positive attitude and working cooperatively with others • Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment • Adhere to uniform and personal appearance standards set forth by the Employee Handbook • Exemplify and model the GTRS Core Values • Adhere to and ensure employee accountability for GTRS policies, procedures, and standards • Follow all driver and vehicle rules of the road, operator requirements, traffic laws, and safe driving practices • Comply with all workplace health and safety operating and reporting procedures including OSHA, and MIOSHA • Other duties as assigned; this job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
EDUCATION/EXPERIENCE/REQUIREMENTS • 21 years of age or older with a valid Michigan chauffeur’s license with a good driving record and insurable through GTRS insurance policy
OTHER SKILLS AND ABILITIES • Receive and provide feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors • Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example • Effective time management skills when completing assigned tasks • Excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand • Motivated; positive attitude and ability to perform effectively under high pressure/volume
TYPICAL PHYSICAL & MENTAL DEMANDS • Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects; walk; reach with hands and arms • Ability to lift, push, and pull heavy items, often 50 and up to 700 pounds • Ability to work in an environment where elevated temperatures (85-100 degrees) and humidity are common, especially during the summer months • Physical stamina for operating liftgates and hand pumps • Ability to walk; sit; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time • Ability to comprehend and follow directions, schedules, routes, and procedures • Ability to see objects at close and far range, maintain eye contact, and engage with internal and external guests in a courteous and professional manner • Read and interpret documents such as handbooks, reports, operating and maintenance instructions, and procedure manuals • Strong attention to detail; excellent organizational, communication and customer service skills • Effectively handle stressful and difficult situations/interactions while remaining focused and professional • Identify complex problems, evaluate options, and implement solutions • Perform complex or varied tasks under deadlines and tight schedules • Work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
WORKING CONDITIONS • Moderate to loud work environment • Start and end times are determined by daily work volume, concluding when all assignments determined by the manager have been completed • Frequent exposure to a wide range of weather conditions • Fast-paced environment • Walking required as employee parking locations vary season to season • Flexible schedule, willing to adjust and work evenings, weekends, and an occasional holiday
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
