For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Job Title: Business Continuity and Cyber Incident Recovery Specialist
Reports to: Senior Manager, Strategy & Transformation
Purpose of the Role The Business Continuity & Cyber Incident Specialist supports the evolution and expansion of LifeLabs’ enterprise Business Continuity Program, with a focus on integrating Cyber Incident Recovery across the organization. This role is responsible for refreshing and enhancing Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), while developing and maintaining an overarching Cyber Incident Recovery (CIR) framework. The Specialist will help establish a cohesive, enterprise-wide program that is scalable, sustainable, and effective in a steady-state environment.
This is a hybrid role, combining remote work with in-office presence based on business needs and LifeLabs policies.
Your responsibilities will include: Business Impact Analysis (BIA) Refresh • Review, validate, and update Business Impact Analyses (BIAs) to accurately reflect current operations, leveraging standardized templates and metrics. • Ensure BIAs capture critical third-party and supplier dependencies, particularly in scenarios where technology is unavailable. • Map end-to-end business processes, including applications, infrastructure, and alternate workflows, to assess operational impacts. • Incorporate technology outage and cyber incident scenarios into BIAs, including prolonged and large-scale disruptions. • Develop clear, consistent BIA documentation that directly informs Business Continuity Plans (BCPs) and supports senior leadership decision-making. Business Continuity Plan (BCP) Updates • Update and enhance Business Continuity Plans (BCPs) using refreshed BIA data and stakeholder input. • Integrate third-party dependencies, alternate workflows, and strategies to support extended outages (30+ days). • Ensure BCPs comprehensively address dependencies across technology, data, people, locations, and vendors. • Document clear continuity strategies and recovery workflows to support prolonged disruptions and cyber incident scenarios. • Structure and maintain continuity data in standardized formats (advanced Excel required); experience with Power BI or Tableau is considered an asset. Enterprise BCP for Cyber Incident Recovery • Consolidate updated BIAs and BCPs into a unified, enterprise-wide Business Continuity and Cyber Incident Recovery framework. • Document cross-functional dependencies, recovery sequencing, and escalation pathways to enable a coordinated response and recovery. • Develop a practical, actionable Cyber Incident Recovery (CIR) plan in collaboration with Technology, Cybersecurity, and business stakeholders, integrating recovery inputs into a clear playbook. • Prepare concise, executive-ready materials to support leadership review, oversight, and decision-making on continuity and recovery plans; this role provides recommendations and insights but does not hold approval authority. Additional Responsibilities • Facilitate and support business continuity and cyber incident recovery workshops, interviews, tabletop exercises, and working sessions. • Contribute to reporting, documentation updates, dependency mapping, and continuous improvement of frameworks and templates. • Participate in continuity and cyber incident testing and exercises, including post-incident reviews and lessons learned activities. • Provide support on enterprise resiliency and continuity initiatives, adapting to evolving priorities and emerging needs. • Provide ad hoc support to incident management activities as a facilitator or coordinator when required, without direct ownership of incident response; may include after-hours support during critical incidents.
What you bring to the role: • Bachelor’s degree in business, Information Technology, Risk Management, Emergency Management, or a related discipline; exposure to or experience in a healthcare environment is considered an asset. • Business Continuity certifications such as Certified Business Continuity Professional (CBCP), or Certificate of the Business Continuity Institute (CBCI) are an asset. • Minimum 3 years of experience in Business Continuity, Operational Resilience, Cyber/IT Incident Management, or related disciplines, with exposure to Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs). • Experience supporting continuity or incident response initiatives, including documentation, data gathering, and coordination of meetings or activities. • Hands-on experience developing and reviewing Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs). • Experience identifying and mapping dependencies across business processes, including technology systems and third-party relationships. • Experience planning for operational disruptions, including technology outages and cyber incident scenarios. • Strong writing and documentation skills, with the ability to develop clear, practical, and actionable plans. • Proven ability to collaborate effectively with stakeholders across business and technology teams. • Ability to synthesize complex information into clear, structured, and user-friendly deliverables. • Proficiency in Microsoft 365 tools, particularly Excel and Word.
Why Join Us: At LifeLabs, you’ll have the opportunity to play a key role in shaping financial strategy that supports both core operations and future growth. You’ll work closely with senior leaders across the organization, providing insight and influence through data-driven analysis, strategic thinking, and strong business partnership. This role offers exposure to a diverse and evolving portfolio, complex funding and contract structures, and meaningful market expansion initiatives. You’ll join a collaborative, purpose-driven organization that values professional growth, accountability, and continuous improvement- where your expertise will have a direct and lasting impact. What We Offer:
Salary Range: $81,431 - $103,825 CAD annually (commensurate with experience)
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LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. • Retirement Savings Plan • Vacation and Wellness Days • Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. • Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits. In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
