APAC Regional Lead, Client Banking, Data & Digital Technology (CBDDT) Production Services

Job Description

Key Responsibilities:

Application Production Support & Incident Management

• Provide hands-on Level 2/3 production support for CBDDT applications.
• Drive incident resolution, troubleshooting, and problem management in a high-paced environment.
• Work closely with Change The Bank (CTB) teams to ensure a smooth transition of new features into production.
• Lead disaster recovery planning and execution, keeping internal risk systems up to date.
• Implement and maintain VPN setups, security systems, and certificate management for secure access.
• Monitor security system controls to align them with compliance standards.
• Ensure smooth APC start of week.

Technical Leadership & Team Collaboration

• Act as a lead for Malaysia CBDDT support teams, working closely with cross-functional teams to improve system reliability.
• Initiate and facilitate innovation initiative for Malaysia CBDDT teams to increase team’s efficiency
• Provide mentorship and guidance on support best practices for Malaysia CBDDT teams
• Provide hands-on Level 2/3 production support for CBDDT applications.
• Drive incident resolution, troubleshooting, and problem management in a high-paced environment.
• Work closely with Change The Bank (CTB) teams to ensure a smooth transition of new features into production.
• Lead disaster recovery planning and execution, keeping internal risk systems up to date.

Project Coordinator:

• Manage onboarding of new applications, ensuring security and compliance requirements are met.
• Make sure smooth transition on application upgrade and new migration for APAC users.
• Maintain documentation for access governance, risk assessments, and security policies.

Regulatory & Compliance Governance

• Ensure compliance with federal regulatory requirements, audit findings, and security mandates.
• Implement access controls, risk mitigation strategies, and security best practices.

Job Skills

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-11

Application Deadline:

2026-07-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.