Introduction The Jim Pattison Auto Group has an exciting opportunity for an Appointment Coordinator to join our Toyota Downtown dealership. In this role, you will support the Service Department by managing customer appointments, coordinating service schedules, and ensuring a seamless and positive experience for every guest. As an Appointment Coordinator, you take pride in delivering exceptional customer service, maintaining clear and timely communication, and creating a welcoming environment that reflects our commitment to customer satisfaction. Schedule: This is a part-time role with a consistent schedule of 8-hour shifts on Saturdays. Pay Range: $21.63 hourly. This role reports to the Fixed Operations Manager of the dealership.
About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm
A Day in the Life • Greeting all service customers. • Handling customer service requests and concerns. • Manage and schedule appointments while updating the CRM or scheduling systems with accurate customer and vehicle information to ensure a seamless customer experience. • Assist customers with inquiries about services, maintenance packages, and warranty coverage. • Process payments or service authorizations when required. • Performing designated administrative duties. • Demonstrate a high degree of accuracy, sound judgment and attention to detail. • Conduct post-service follow-up calls to ensure customer satisfaction and gather valuable feedback.
What We’re Looking For • Previous experience in appointment coordination and CDK knowledge is an asset, but not required. • Customer Service Experience: Experience in retail or other customer-facing roles is preferred. • Positive Attitude: Friendly, approachable, and enthusiastic when engaging with customers. • Strong Communication Skills: Comfortable speaking with customers in person, over the phone, and via email, while creating a welcoming and friendly environment. • Organized and Detail-Oriented: Able to manage multiple appointments and schedules accurately. • Tech-Savvy: Basic computer skills with proficiency in common office programs, and open to learning dealership-specific software. • A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract is required
What We Offer • Competitive wages • Comprehensive benefits package, including health, dental, and insurance • Unlimited opportunities for advancement, growth, and development • Manufacturer led training opportunities • Access to exclusive corporate discount programs • Recognition and rewards programs • A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/
This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.
