Sales Operations Analyst, Americas & Controls Solutions

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

About the role

We are looking for a highly analytical and strategic Sales Operations Analyst to join our newly formed Revenue Operations function – supporting both the Americas and Controls Solutions businesses. In this position, you will be responsible for supplying essential data insights that inform key business decisions across our sales organization. Your work will help drive data-driven strategies by analyzing performance trends, highlighting growth opportunities, and diagnosing areas for improvement. The role requires strong collaboration with cross-functional teams such as sales leadership, compensation, and business operations to ensure alignment of goals and effective execution. You will play a crucial part in optimizing sales processes, maintaining data integrity, and delivering reporting solutions that empower leadership and sales teams. If you have a passion for transforming complex data into actionable insights and enjoy working in a dynamic, collaborative environment, we want you on our team.

Key responsibilities

•  Support performance analysis: Assist in conducting in-depth analysis across sales representatives, segments and territories. You will help identify trends, pinpoint growth opportunities and diagnose execution gaps to support data-driven improvements.

• Assist with compensation planning: Collaborate with sales operations, leadership and compensation teams. You will help gather data and provide analysis for incentive and compensation plans that align with strategic goals and recognize high performance.

• Contribute to quota planning: Support quota planning and development processes. You will help with data reviews to ensure transparent and equitable business goals that reflect current market realities.

• Maintain data hygiene: Assist in establishing and following protocols for data accuracy, consistency and security to support trustworthy decision-making across the commercial organization.

• Provide dashboard and reporting support: Contribute to the design, build and maintenance of advanced dashboards and reports. You will help ensure sales teams and senior leadership have access to actionable intelligence for business decisions.

• Support market research efforts: Help conduct customer, market and competitor research. You will assist in generating timely insights that guide commercial strategies and position Copeland for long-term growth in a competitive market.

• Assist with win/loss analysis: Help analyze deals won and lost to provide strategic insights on pricing. You will support identifying drivers of sales outcomes and share recommendations for competitive approaches and sustainable growth.

• Aid in forecast planning: Work with business leaders to support and improve sales forecast planning. You will assist in integrating performance metrics, pipeline insights and external market trends to inform resource allocation.

Required qualifications

• Relevant educational background in data analytics, sales, revenue operations, marketing, finance, or a related field, including hands-on experience through coursework, projects, or internships.

• Exceptional analytical skills with the ability to solve complex problems using clear and actionable data while translating into actionable business insights

• Excellent communication skills, with the ability to clearly present data insights and recommendations to cross-functional teams and business leaders

• Advanced Microsoft Excel skills, including experience with formulas, pivot tables, data modeling, and large dataset analysis

• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment

• Deep commitment to ownership, continuous learning and taking proactive steps to improve business outcomes.

Preferred Requirements

• Bachelor’s degree in data analytics, finance, economics, business administration, marketing, information systems, or related field.

• 5+ years of proven experience in data analytics

• Proven ability to design and implement sales processes, dashboards, and reporting frameworks that drive business results

• Experience working with sales performance metrics, including forecasting, quota attainment, or revenue reporting

• Strong track record of partnering with cross-functional teams to translate data into actionable insights that influence strategy, territory planning, and revenue growth

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.