Business Analyst - Remediation (UNITE Program)

Create your best future and join Westpac as a Business Analyst – Remediation (Unite Program).

This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.

• Location: Sydney-based role only
• On-site Requirement: 2-3 days per week in the office
• Duration:  Fixed-term or maximum-term contract role

What’s the role?

As a Business Analyst, you will play a key role within the Customer Service Remediation team, conducting detailed impact analysis of Unite program initiatives across processes, systems, and data flows. You will ensure all changes are clearly understood, documented, and translated into actionable requirements, supporting compliant and efficient remediation outcomes. Acting as a bridge between business, data, and technology teams, you will work closely with program leadership to align solutions with operational needs.

Additionally, you will engage with stakeholders to elicit and prioritise requirements, translating them into structured artefacts such as process maps, user stories, and impact summaries. You will analyse current and future-state processes, identify risks, dependencies, and gaps, and ensure alignment with regulatory and remediation standards.

You will lead collaboration across teams to support delivery, governance, and operational readiness, including design reviews, UAT preparation, and reporting. You will also identify risks and opportunities, ensuring solutions are scalable, auditable, and continuously improved.

What do I need?

• Proven experience as a Technical Business Analyst or Business Systems Analyst within financial services or highly regulated environments.
• Experience in remediation programs, customer service operations, or regulatory change.
• Strong capability in process mapping, systems analysis, and end-to-end impact assessment.
• Demonstrated ability to translate complex change into clear, structured business and technical requirements.
• Experience working closely with project managers, data analysts, and technology teams in a delivery environment.
• Excellent written and communication skills, with the ability to produce high-quality, structured documentation

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates.
• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY NOW button. | #UNITEProgram

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the Diversity, sustainability and flexibility section.