DOB - Compliance Analyst I (Consumer Assistance Specialist)

Working Title:

Consumer Assistance Specialist

State Classification:

Compliance Analyst I

Class No. / Sal Grp:

1400 / B19

Monthly Salary:

$4,812.50 - $5,416.67

(Salary Contingent on Experience)

FLSA Status:

Non- Exempt

Location:

Austin Headquarter Office

Overnight Travel:

Minimal – Up to 5%

Mission:
The mission of the Texas Department of Banking is to ensure Texas has a safe, sound, and competitive financial services system.

General Description:
Performs complex (journey-level) compliance analysis work in consumer assistance activities. Work involves evaluating and analyzing documents and situations to ensure conformity with banking laws, rules, and regulations. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Job Duties:
•    Answers phone calls, email inquiries, and written complaints; drafts correspondence according to established procedures. 
•    Research applicable law(s) and makes recommendations supported by statutory findings.
•    Keeps informed of industry and legal rulings to identify potential impact(s) on consumer complaint activity and issues affecting the Department. 
•    Responsible for documenting and maintaining case files accurately.
•    Assists with consumer assistance activity reporting, including feedback and outstanding case reporting.
•    Assists in responding to information requests from industry and other regulatory bodies. 
•    Assists in the development and maintenance of the consumer activity tracking program supported by the division.
•    May assist with updating consumer related content on the Department’s website.
•    May participate in consumer financial education activities.
•    Performs other duties as assigned.

 

Minimum Qualification:
•    Graduation from an accredited four-year college or university. 
              o    Experience may substitute for education on a year for year basis. 
•    One year of experience providing direct customer complaint assistance at a financial institution (bank or credit union), insurance company or other regulated financial entity.

Copy of official college transcripts must be submitted with The State of Texas Application for Employment.

Preferred Qualifications:
•    Experience in bank regulation, examination, and/or related banking industry experience.
•    Experience in technical writing or policy development.
•    Experience with consumer protection laws.
•    Bilingual in English and Spanish with the ability to communicate well, both verbally and in writing.

Knowledge, Skills, and Abilities:
•    Knowledge of bank operations and industry regulation policies and procedures. 
•    Skill in written and verbal communication which includes using proper grammar, clarity, and flow. Verbal skills include conducting calm and rational discussions with stakeholders.
•    Skill in effectively communicating moderately complex issues and disseminating the results of analysis in an organized and concise manner.
•    Skill in research and analysis.
•    Skill in project management and in detailed record keeping.
•    Skill in MS Word, Excel, and Outlook.
•    Ability to analyze moderately complex data, legal and regulatory issues, draw valid conclusions, make recommendations and to prepare concise reports.
•    Ability to reach solutions to related program issues.
•    Ability to analyze moderately complex data and legal and regulatory issues. 
•    Ability to draw valid conclusions, make recommendations and prepare concise reports.
•    Ability to establish and maintain effective working relationships with management, supervisors, and co-workers.

Special Requirements:
•    Position requires at least 5% overnight travel. 
•    Must possess or obtain within 90 days a valid Texas Driver’s license. Satisfactory driving records are required for driving any vehicle to conduct agency business. Final applicants must certify that personally owned vehicles used for agency business have Texas minimum liability coverage and a valid state inspection.
•    State law prohibits any employee of the Department from being or becoming “directly or indirectly indebted to or financially interested in an entity supervised or regulated by the Banking Commissioner.”  See Texas Finance Code, Section 12.107.
•    This position requires that the incumbent demonstrate strong personal financial responsibility and integrity.
•    Applicants selected for an interview may be asked to complete a work style profile.
•    Final applicants may be subject to an employment credit check, driving record check, and criminal background check.

Physical & Cognitive Requirements:
The physical demands described here are represented by those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computers, copiers, printers, telephones, and client/customer contact. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions and maintain regular and punctual attendance. Marginal or corrected visual, speech and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers.  Overnight travel is at least 5 %.

How to Apply:
To submit your application for employment, select Apply Online. Create and/or Login to your on- line applicant profile and electronically submit your State of Texas Application for Employment.

All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Applications Submitted through Work in Texas:
Applicants may submit applications through Work in Texas (WIT), however applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en) .

Transcripts:
If education is used to meet the minimum requirements of the job posting, a copy of college transcript(s) issued from the registrar must be uploaded in CAPPS for your application to be considered complete. Foreign education credentials must be evaluated by a NACES or AICE member credential evaluation service. Please contact jobs@dob.texas.gov immediately if you are having difficulty uploading transcripts to your application.

SAO Military Crosswalk:     https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf 

 Remarks:    State law prohibits any employee of the Department from being or becoming “directly or indirectly indebted to, or financially interested in an entity supervised or regulated by the Banking Commissioner.”  See Texas Finance Code, Section 12.107. Those selected for an interview will be contacted by telephone.  Final male applicants between the ages of 18 to 26 will be required to furnish proof of registration or exemption from registration with the selective service system.
E-Verify:    This organization participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
 

The Texas Department of Banking is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, age or disability in employment or the provision of services. A disabled individual requiring reasonable accommodation shall not be denied opportunity due to the disability. The applicant should contact Human Resources if reasonable accommodation is required during the application process at (512) 475-1345.