MidFull TimeEN
SUMMARY OF ROLE:
The Application Support Specialist – Investment & Brokerage Management is responsible for providing functional and technical support for the bank’s investment and brokerage applications including Wealth Management system and customer portal. The role involves leading application support, driving system stability, managing complex integrations, and ensuring optimal performance of investment services such as equities trading, mutual funds, and portfolio management. The role ensures smooth system operations, timely incident resolution, coordination with vendors, and support for business users and relationship managers.
KEY RESPONSIBILITIES:
Responsibilities
1. Application Support
• Lead day to day support for investment and brokerage systems.
• Monitor application performance, batch jobs, and trading/order processes.
• Troubleshoot production incidents and provide timely resolution, coordinating with IT infrastructure and vendor teams.
• Support system integration with Core Banking (Finacle / IMAL / Flexcube), payment systems, and market interfaces (MSX / SWIFT).
• Define and implement monitoring, alerting, and automation mechanisms.
2. Functional Support – Investment & Brokerage
• Support customer investments including:
· Equities / Stock trading
· Mutual fund subscriptions and redemptions
· Portfolio management and valuation
· Fund management operations
• Assist relationship managers and operations teams with system functionality and reporting.
• Handle product configuration, enhancements, and new feature enablement aligned with business strategy.
3. Incident / Problem Management
• Own incident and problem management lifecycle aligned with ITIL practices.
• Perform root cause analysis for recurring issues.
• Maintain incident logs, tracking, and reporting for audit and compliance purposes.
• Lead major incident management (P1/P2) and stakeholder communication.
4. Change & Release Management
• Support system upgrades, patches, and releases.
• Perform testing (UAT / SIT) for new modules or system enhancements.
• Coordinate with vendors and internal teams during releases.
5. User Support & Training
• Provide functional and technical support to relationship managers, operations, and investment teams.
• Prepare user guides, SOPs, and training materials.
6. Integration Support
• Support interfaces between:
· Core Banking system
· SWIFT / Payment systems
· Treasury / GL / Accounting
· Channels / Corporate Banking
• Support API, Middleware, and file based integration and message processing.
7. Vendor Coordination
• Liaise with vendors for system issues, patches, and enhancements.
• Track open tickets and ensure timely resolution.
• Validate vendor fixes before production deployment.
• Coordinate with internal teams across IT, operations, and business.