ROW Administration and Technical Support Intern

Do you love keeping things organized, supporting others, and being the go‑to person who keeps operations running smoothly? We’re looking for a detail‑oriented, tech‑savvy professional who thrives on organization, customer service, and administrative excellence. 

In this role, you’ll play a key part in supporting our Right of Way (ROW) program by managing user access, maintaining accurate electronic records, and ensuring our applications and processes run seamlessly.

You’ll be the friendly first point of contact for ROW application users—monitoring the Helpdesk inbox, routing inquiries with accuracy and urgency, and providing outstanding customer service.

Your strong organizational skills will shine as you track requests, follow established procedures, and help ensure compliance with standard operating procedures. 

From coordinating administrative tasks to supporting daily operations, your work will directly contribute to efficiency, continuity, and trust across the program. If you enjoy problem‑solving, take pride in being organized and reliable, and excel in a fast‑paced, team‑oriented environment, this is an opportunity to make a real impact.

At ROW, we value Respect, Honesty, Transparency, Trust, Kindness, Accountability, and Unity. We’re seeking someone who not only brings technical and administrative skills to the table, but also embodies these values and contributes positively to our mission, our customers, and our community.

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans

• Alternative and/or Flexible Work Schedules

• Paid Leave and Holidays

• Health Premiums paid at 100% for Full-Time Employees

• On-the-Job Training

• Tuition Assistance Program

• Holistic Wellness Program with Leave Incentives

• Career Development and Advancement Opportunities

• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

The ROW Administration and Technical Support Intern provides day‑to‑day operational support for Right of Way (ROW) applications and plays a key role in supporting both existing systems and large‑scale IT initiatives for new and enhanced ROW technologies. 

This position supports ROW Applications operations by overseeing user access management for critical Right of Way systems, assisting application super users, and supporting Helpdesk activities to ensure consistent, reliable service for end users.

This role also contributes to major IT projects involving the implementation and rollout of new systems, requiring close coordination with technical teams, stakeholders, and division leadership. The intern must be comfortable working in a technology‑driven environment, as system support and technology adoption are central to the position.

Strong proficiency in Microsoft Office products is required. The intern will assist with note taking, develop and update PowerPoint presentations, maintain and revise Visio process diagrams, and work with data and tracking tools in Excel to support operational and project‑related needs. Attention to detail, organization, and follow‑through are critical for success in this role.

Because this position works closely with division leadership and supports sensitive operational and technology initiatives, a high level of professionalism and discretion is essential. The intern must be able to handle information responsibly and communicate effectively with a wide range of internal stakeholders.

This position operates within a values‑driven environment where collaboration, integrity, accountability, and respectful communication are essential. Our team culture emphasizes transparency, shared responsibility, and a strong commitment to customer service and continuous improvement.

Essential Duties:

• Create, modify, and deactivate user accounts in accordance with established security protocols, policies, and standard operating procedures for Right of Way (ROW) applications.
• Maintain clear and accurate documentation of user access changes and approvals.
• Monitor the ROW Applications Helpdesk inbox, route inquiries to the appropriate ROW Application Super Users, and track requests to ensure timely resolution.
• Provide first‑level troubleshooting support for application‑related issues and escalate more complex issues to IT or vendor teams as appropriate.
• File and organize Helpdesk and application‑related emails in accordance with standard operating procedures.
• Assist users with application‑related questions by maintaining a working knowledge of ROW system workflows and day‑to‑day operational processes.
• Coordinate with internal IT teams and external vendor partners during weekly operations and status calls, ensuring the appropriate resources and subject matter experts are included.
• Assist in managing meeting logistics by coordinating schedules, sending meeting invites, and ensuring key stakeholders are available and prepared.
• Support User Acceptance Testing (UAT) activities for new systems and system enhancements by coordinating with vendors, tracking test results, and ensuring required documentation is completed and submitted.
• Assist in verifying that ROW leadership reviews and approves business requirements and testing outcomes for new systems and enhancements.
• Take detailed, organized notes during meetings and distribute summaries, action items, and next steps as needed.
• Create and update PowerPoint presentations for monthly and recurring stakeholder meetings and assist with presenting information during these calls as required.
• Assist with updating and maintaining training materials, including job aids, reference guides, and training videos.
• Support continuity of operations by assisting with coverage for critical tasks during unexpected absences.
• Maintain and update process documentation to support cross‑training, backup coverage, and operational consistency.
• Perform other duties as assigned.

Minimum Qualifications:

Education: 

Must be a student in high school or other educational institution or accepted into a college, university or educational institution.

Other Conditions:

• Must be at least 16 years of age, a student currently enrolled in high school or any institution of higher education to include a trade/vocational school.
• Employees at least 18 years of age with valid driver's license may be assigned driving duties and may use power tools.

Preferred Qualifications:

• Customer service principles and experience providing administrative or application support in a professional or technology‑supported environment.
• Comfort working with technology and proficiency in Microsoft Office applications along with strong organizational skills, attention to detail, and effective communication.
• Exercise professionalism and discretion when working with ROW staff, IT teams, vendors, and division leadership, and will be committed to providing responsive support to agency operations.
• Looking for a dependable team mate.

Physical Requirements and Working Conditions:

• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• Sitting/Standing-prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please read the Standard Conditions of Employment (TxDOT) for all positions.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes.

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Additional Applicant Information for applicants