Your Role
The Manager, Sales Implementation oversees the successful delivery of client implementation launches and complex renewals, ensuring a high-quality onboarding and renewal experience for external partners. Reporting to the Sr. Manager of Sales Analysis and Operations, this role provides leadership and guidance to the implementation team while managing the administrative and operational components of launches and renewals. The Manager serves as a key liaison to internal and external stakeholders, ensuring alignment on requirements, timelines, and deliverables. This role will also oversee support for new client implementations and complex renewals across multiple product lines, including both self-funded and fully insured offerings.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
- Oversee day-to-day execution of implementation projects, ensuring timely and accurate delivery of all client onboarding and renewal activities. to day execution of implementation projects, ensuring timely and accurate delivery of all client onboarding and renewal activities
- Supervise, coach, and develop the Implementation Team, providing direction, performance feedback, and support in resolving complex issues
- Coordinate cross functional collaboration with internal partners (e.g., Sales, Operations, Enrollment, IT) to ensure alignment of deliverables, timelines, and client requirements. functional collaboration with internal partners (e.g., Sales, Operations, Enrollment, IT) to ensure alignment of deliverables, timelines, and client requirements
- Monitor project plans and workflows, identifying risks or bottlenecks and implementing corrective actions to maintain quality and efficiency
- Drive continuous process improvement initiatives, enhancing implementation procedures, documentation, and tools to improve client experience and team effectiveness
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of prior relevant experience
- Requires minimum of 2 years of experience operating as a lead role or equivalent leadership training or manager training
- Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences
- Requires fully insured employer group implementation experience in the health insurance industry, Self-funded experience a plus
- Skilled in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency
