General Job Description:
The Facility Service Group typically handles projects that require quick turnaround. This position is responsible for conceptual design, estimates, and project management on a variety of systems. The individual in this role is responsible for maintaining a “customer first” attitude while coordinating and scheduling the work internally. Initially, this person is given sales leads for some established customers. The Service Sales Engineer is also expected to develop new clients to attain sales goals.
Supervises: N/A
Essential Duties & Responsibilities:
- Identify, sell, and negotiate repair services for commercial and industrial facility systems.
- Prepare and present effective sales proposals to new and existing customers that will develop profitable results.
- Develop new client relationships through prospecting activities.
- Document and follow up leads and referrals.
- Project Management of all phases of a project, from inception to close out.
- Proactively resolve issues, problems, provide information and advice as needed.
- Form in-depth partnerships with our customers and anticipate their needs.
- Meet and exceed sales quotas and profit margins.
- Act in “decision maker” role with clients.
- Confer with staff and customers on all phases of projects.
- Review contracts to evaluate compliance.
- Partner with in-house Engineers to review engineered drawings.
- Help direct field personnel or other staff on projects.
- Keep management abreast of market conditions and trends affecting the industry.
- Other duties as assigned by upper management.
Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.):
- Practical understanding of plumbing systems and service sales.
- Ability to successfully project manage a number of projects at the same time.
- Successful history of sales experience and prospecting for new customers.
- Ability to effectively interact with customers, field staff, management and office personnel.
- Possess strong written, verbal, analytical and interpersonal skills.
- Ability to work independently or in a team atmosphere.
- Ability to adapt to flexible responsibilities.
- Ability to consistently set goals and meet deadlines.
- Must possess and maintain a valid driver’s license and auto liability insurance.
ACCO Competencies:
- Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
- Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
- Insight: The ability to gather and make sense of information that suggests new possibilities.
- Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
- Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
- Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
- Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility.
- Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
- Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
Physical Requirements:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly lift, push, pull, carry, and/or move up to 10-15 pounds, and occasionally up to 30 pounds.
- Regularly required to walk, stand, and sit.
- Frequently use hands and fingers to handle, grasp, and feel.
- Regularly talk, hear, and use specific vision abilities of Close vision and Distance vision.
- Frequently operate computer keyboard, telephone, and mobile device.
- Operate and drive a motor vehicle.
- Frequently required to reach with hands and arms and at times reach above shoulder height to access storage cabinets.
- Occasionally required to balance, stoop, kneel, crouch, and/or crawl (for reviewing a job site and/or of filling photocopier/printers).
- Ability to climb both fixed and extension ladders and raise a roof hatch.
- Possess a range of motion sufficient to look into the interior of air conditioning equipment.
- Regular and routine attendance is required.
Hours: Typical hours are Monday to Friday, 7:00 am to 4:00 pm.
Travel: 25% of the time to and from the primary office to regional branch offices and customer job site.
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