Merchant Call Center Sales Specialist

About this role:

Wells Fargo is seeking a Merchant Call Center Sales Specialist to join our Merchant Services team. In this role, you’ll help business owners adopt modern, secure payment‑processing solutions that support growth, efficiency, and customer success.

If you’re energized by a sales‑driven contact center environment, enjoy consultative conversations with business customers, and want to build a career in the rapidly growing electronic payments industry, this is an opportunity to make a real impact.

In this role you will:

As a Merchant Call Center Sales Specialist, you’ll act as a trusted advisor to business customers by:

• Selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools

• Engaging pre‑qualified inbound leads across multiple channels as well as warm outbound calls

• Assessing business needs and delivering customized merchant services proposals

• Educating customers on payment security, fraud prevention, and compliance

• Managing the customer journey from first conversation through application, onboarding, and activation

• Partnering with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience

• Supporting inbound customer and prospect calls in the Merchant Services Call Center

• Assisting with account setup across multiple platforms for a variety of industries

• Navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations

• Consistently meeting sales goals, service metrics, and performance expectations

Required Qualifications:

• 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in call center sales, financial services, or product/service‑based sales

• Merchant Services or payments industry experience

• Outbound sales or pipeline management experience

• Bilingual Spanish skills are a strong plus

• Experience supporting inbound customer service calls

• Knowledge of financial document processing, regulatory disclosures, and compliance

• Strong problem‑solving and consultative needs‑assessment skills

• Excellent verbal and written communication skills

• Comfort navigating multiple systems, CRM tools, and Microsoft Office

• A track record of meeting sales targets, KPIs, deadlines, and production goals

Job Expectations:

• Schedule between 8:00 AM – 6:00 PM CST, Monday–Friday

• Hybrid work model: Remote Monday & Friday; in‑office Tuesday–Thursday

• This position is not eligible for visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.