The Food and Beverage Supervisor is responsible for ensuring seamless service delivery, maintaining operational standards, and supporting team development. This role oversees daily operations, staff performance, and guest satisfaction while upholding company policies and safety standards.
Please note, this position requires shift work as well as working on weekends. Unfortunately due to visa restrictions this position is only open to South African Citizens.
Key Responsibilities Team Leadership & Guest Service
- Lead staff to work collaboratively as a team to deliver exceptional service and meet guest needs.
- Act as a role model and first point of contact for employee concerns under the Guarantee of Fair Treatment/Open Door Policy.
- Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
- Communicate clearly and professionally, fostering positive relationships with guests and colleagues.
Operational Excellence
- Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing facilities.
- Monitor dining rooms for seating availability, service quality, guest safety, and overall well-being.
- Inspect staff grooming and attire, addressing deficiencies promptly.
- Oversee storage areas to ensure organization, cleanliness, and adherence to FIFO practices.
- Conduct scheduled inventories, requisition supplies, and maintain stock levels.
- Submit work orders for maintenance repairs as needed.
Staff Development & Management Support
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
- Provide coaching and guidance to staff to achieve performance and service standards.
- Support team members in achieving common goals and respond appropriately to employee concerns.
Compliance & Safety
- Follow all company policies, safety, and security procedures.
- Report accidents, injuries, and unsafe conditions to management.
- Complete required safety training and certifications.
- Ensure staff maintain professional appearance and protect company assets.
- Maintain confidentiality of proprietary information.
Continuous Improvement
- Ensure adherence to quality expectations and standards.
- Identify and implement opportunities to improve efficiency, productivity, quality, safety, and cost savings.
Physical Requirements
- Stand, sit, or walk for extended periods during shifts.
- Move, lift, carry, push, or pull objects up to 20 Kilograms without assistance.
- Perform tasks requiring fine motor skills, hand-eye coordination, bending, twisting, stooping, and reaching overhead or below the knees.
- Navigate narrow, confined, or elevated spaces, including stairs and service ramps.
- Visually inspect tools, equipment, and information in various formats.
Additional Duties
- Perform other reasonable job-related tasks as requested by supervisors.
PREFERRED QUALIFICATIONS
Education: High school Grade 12.
Related Work Experience: At least 2 years of related work experience
Supervisory Experience: At least 1 year of supervisory experience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
