Summary
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Location
London
Job Family
Commercial
Job Type
Full Time
Posted Date
11-May-2026
Ref #
73563
As a Risk Transformation Analyst, you will play a key role in helping shape how we evolve Fraud, Credit Risk and Collections through a strong lens of customer obsession. You will support the coordination and optimisation of complex transformation activity, helping to ensure our multi million pound CapEx roadmap is delivered with integrity, pace and clear outcomes that build trust and support responsible decision making.
This role sits within a newly forming team and offers a rare opportunity to influence how things are built from the ground up. You will bring insight from across the market, connect teams and ideas, and help turn strategy into action. Working closely with a wide range of stakeholders, you will support tooling reviews, supplier engagement, governance and storytelling, while contributing to a connected, high performing team culture.
Who we are
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.
We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.
Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.
You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.
That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessible, inclusive and equitable for all
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
The must haves
• Hands on experience operating within credit risk and regulated environments
• Strong ability to analyse complex information and connect insights across multiple workstreams
• Exceptional communication and presentation skills, including storytelling for senior audiences
• A customer obsessed mindset with experience supporting end to end customer journey improvement
• Resilience and adaptability, with a growth mindset and comfort working in ambiguity
The other stuff we are looking for
• Experience with tooling reviews, decisioning platforms or technology enabled transformation
• Exposure to RFI or RFP processes, supplier management or contract analysis
• Background in journey mapping, project delivery or PMO style disciplines
• Demonstrated future thinking, innovation or ideation capability
• Commercial awareness within large scale transformation programmes
What's in it for you
We know life isn’t just about work, so our benefits are built to support you in the moments that matter.
You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.
And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Next steps
If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.
We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.
We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
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