EntryFull TimeEN
JOB PURPOSE
We are seeking enthusiastic and reliable Matchday Stewards to join our team during our 2026/27 season.
Luton Town Football Club is a vibrant and inclusive venue, welcoming thousands of supporters each matchday. We pride ourselves on delivering a safe, friendly, and unforgettable experience for all visitors.
The purpose of the role is to ensure the safety, security and enjoyment of all spectators and staff during our events.
KEY RESPONSIBILITIES
· Provide excellent customer service and assist spectators’ queries.
· Monitor crowds and ensure public safety throughout the venue.
· Conduct ticket and bag checks at entry points.
· Guide visitors to their seats and direct them around the stadium.
· Respond to incidents quickly and professionally, escalating where necessary.
· Uphold stadium ground regulations at all times.
· Attend pre-event briefing, and ensure all information is understood.
· Attend all training sessions required.
· Monitor the crowd within your designated areas for signs of overcrowding or distress.
· Ensure all exits and evacuation routes are kept clear at all times.
· To recognise any potential hazards/suspect packages, report any findings immediately to stand supervisor.
· To remain at deployed areas unless instructed to leave by an authorised person such as Supervisor, Head Steward, Safety Officer.
· Report any damages or defects which could pose a threat to spectator safety to the area supervisor
· To remain calm under pressure.
· Assist fully in the evacuation of the ground.
Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season
Health & Safety:
Casual Worker requirements:
· Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club’s Health & Safety Policy.
· Consider the Health & Safety implications of all actions and inaction within your role.
· Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role.
· Follow and adhere to; safe management systems and working practices in line with the Club’s Health & Safety Policy.
· Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your supervisor as required.
· Regularly review risk assessments, safe working, and management systems associated with your role.
· Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance
· Maintain records of all Health & Safety issues within your role and area of responsibility.
MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION
Essentials
Able to communicate in a clear and concise manner.
Can follow instructions and steward expectations of the role and standards outlined in our Matchday Steward Handbook.
SIA Licence
Desirable
Level 2 NVQ Spectator Safety
Specific Experience:
Experience of working within a similar role previously.
Experience of working within a customer facing role.
Abilities/Skills/Knowledge:
· Friendly, approachable with a professional attitude.
· Strong communication skills.
· Ability to work and remain calm under pressure.
· Punctual, reliable and flexible with working hours covering evening and weekend shifts.
Additional Information:
This a casual role
Applicants must be eligible work in the UK
Applicants must be aged 18+
KEY RESPONSIBILITIES
· Provide excellent customer service and assist spectators’ queries.
· Monitor crowds and ensure public safety throughout the venue.
· Conduct ticket and bag checks at entry points.
· Guide visitors to their seats and direct them around the stadium.
· Respond to incidents quickly and professionally, escalating where necessary.
· Uphold stadium ground regulations at all times.
· Attend pre-event briefing, and ensure all information is understood.
· Attend all training sessions required.
· Monitor the crowd within your designated areas for signs of overcrowding or distress.
· Ensure all exits and evacuation routes are kept clear at all times.
· To recognise any potential hazards/suspect packages, report any findings immediately to stand supervisor.
· To remain at deployed areas unless instructed to leave by an authorised person such as Supervisor, Head Steward, Safety Officer.
· Report any damages or defects which could pose a threat to spectator safety to the area supervisor
· To remain calm under pressure.
· Assist fully in the evacuation of the ground.
Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season
Health & Safety:
Casual Worker requirements:
· Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club’s Health & Safety Policy.
· Consider the Health & Safety implications of all actions and inaction within your role.
· Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role.
· Follow and adhere to; safe management systems and working practices in line with the Club’s Health & Safety Policy.
· Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your supervisor as required.
· Regularly review risk assessments, safe working, and management systems associated with your role.
· Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance
· Maintain records of all Health & Safety issues within your role and area of responsibility.
MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION
Essentials
Able to communicate in a clear and concise manner.
Can follow instructions and steward expectations of the role and standards outlined in our Matchday Steward Handbook.
SIA Licence
Desirable
Level 2 NVQ Spectator Safety
Specific Experience:
Experience of working within a similar role previously.
Experience of working within a customer facing role.
Abilities/Skills/Knowledge:
· Friendly, approachable with a professional attitude.
· Strong communication skills.
· Ability to work and remain calm under pressure.
· Punctual, reliable and flexible with working hours covering evening and weekend shifts.
Additional Information:
This a casual role
Applicants must be eligible work in the UK
Applicants must be aged 18+
SAFEGUARDING STATEMENT
The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.
The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.
EQUALITY STATEMENT
The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy. The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.
