🌍 Join Capita Ireland as a Customer Service Advisor – Hybrid Little Island!!!
Capita Ireland is excited to welcome new Customer Service Advisors to our growing team!
💬 What You'll Do
Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries. You’ll play a key role in delivering a positive, proactive service experience every time.
🕒 Your Schedule
💬Flexible shifts across Monday to Sunday (40 hours per week)
Working hours between 8:00 AM and 8:00 PM (Rotational):
08:00 – 16:30
09:00 - 17:30
10:00 - 18:30
11:30 - 20:00
🚀 Start: 18 May 2026
Job title:
Customer Service Advisor -
Job Description:
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
- € 29 432,00 per annum
- 22 days holidays plus the opportunity to purchase additional leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- Eyecare vouchers for eye examinations and funds towards glasses if required.
- Capita pension scheme
- Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme….and plenty more
What you’ll be doing:
- Handle a high volumes of customer queries telephonically, up to 60 calls per day.
- Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we’re looking for:
- Previous experience working in a customer service role.
- High levels of attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Excellent organisational skills
- The ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and clear levels of communication.
- Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel.
- Displaying proactive attributes and career aspirations.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application and complete our screening process so that we can find out more about you.
#jobs
Location:
Little Island
,
Ireland
Time Type:
Full time
Contract Type:
Permanent
