EntryFull TimeENAsia/Pacific
Key Responsibilities:
FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.
Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.
Qualifications:
Prior experience in a reservations role. (Hotel Industry would be highly desirable).
Excellent communication and interpersonal skills, with a strong customer-focused attitude.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Ability to work independently and as part of a team.
Proficiency with reservation systems and software (experience with Opera is a plus).
A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
Attention to detail and problem-solving skills.
