Customer Onboarding Strategist, Acquisitions, Greater China, GCS APAC (Mandarin, English)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Ability to communicate in Mandarin and English fluently to support client relationship management in this region.

Preferred qualifications:

• Experience in customer-facing consulting or business.
  
• Experience in reaching out to customers/cold calling and helping customers to add value to their business.
  
• Experience working in a digital agency, with a Google product focus.
  
• Experience in the application or gaming industry.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will own a set of new customers for six months to grow the next generation of customers for Google. You will work with an engaged team and bring creativity to grow and transform. The Customer Onboarding team operates like a Start-Up - 'Run It Like You Own It' mentality to enable leadership with a self-management team practice.

You will demonstrate the strengths in product knowledge, consultative business (we pitch to our clients), and account management. Additionally, you will work cross-functionally with our acquisitions, product, program, and same-store teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
• Work with internal and external stakeholders to ensure workflows and projects are completed on time.
• Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and recommendations that align with customer goals, and quantify opportunities with recommendations to present to customers.