Outsource Operations Specialist

Role: Outsource Operations Specialist

Location: Abu Dhabi

Role purpose:

HR Specialist is responsible for providing support in the various job tasks of the human resources functions and is expected to support the overall HR strategy and assist in implementing HR policies and procedures.

Provide excellent customer service, consistently going above and beyond to ensure the candidate has positive experience.

Key accountabilities of the role:

Visa invoice:

Responsible for managing the end-to-end invoice processing cycle, including validation, duplication checks, tracker updates, expense form preparation, discrepancy resolution, and coordination with FCD, while supporting departmental tasks as assigned.

EOSB checking:

Review and validate EOSB calculations and documentation, coordinate with the maker and relevant stakeholders to ensure accuracy and authorize submission to the agency for payment.

Incentive:

Track and process monthly business incentive payments by verifying received amounts, updating the tracker, and coordinating with the agency to issue invoices for business approval and payment.

Overtime:

Manage monthly overtime claims by verifying submitted hours against DMR records, updating the OT tracker, notifying staff of payment status, and resolving discrepancies before payroll processing.

Personal information change:

Review and validate personal information change requests submitted via the E-HR system by verifying attached documents.

Passport handover:

Review passport handover requests via the E-HR system by validating the reason and duration, approving valid requests, and coordinating with the agency for passport release.

Leaves:

Manage and validate all types of leave requests via the E-HR system, ensuring compliance with policy by verifying documentation, eligibility, and accuracy of submitted information before approval or rejection, and coordinating with staff for any required clarifications.

EOSB invoice:

Process agency invoices by verifying documentation and amounts, coordinating corrections if needed, obtaining necessary approvals, updating trackers, and liaising with FCD for payment and proper filing.

Court & repatriation invoice:

Court invoices: Validate that the invoiced amount matches the court-issued amount, then follow the standard invoice approval process including documentation checks, approvals, tracker updates, and FCD coordination.

Repatriation invoices: Cross-check invoice ticket amounts with prior agency communication, then proceed with the standard invoice processing workflow.

Salary suspension:

Execute salary suspension in the system upon GH approval, notify MIS for updates, coordinate with the agency to issue and collect signed suspension letters from staff, and release the suspension once resolved.

Reference check:

Handle reference check requests from recruitment departments by retrieving and compiling ex-staff data from internal trackers (FID, warnings, performance, MIS) and sharing the verified information with the requesting team.