Senior Consumer Insights Assistant Manager

Job Title: Senior Consumer Insights Assistant Manager

Location: Leeds, UK

MAIN JOB PURPOSE

Consumer Technical Insights (CTI) is the R&D team that brings the voice of the consumer – turning real needs,

behaviours and preferences into clear direction for better products and experiences.

We’re looking for someone with a genuine curiosity and energy to help deliver the consumer research agenda for R&D.

You’ll bring together insights from multiple sources, spot the patterns that matter, and translate them into what

consumers are truly looking for – creating clear, consumer-relevant technical standards that our R&D teams can deliver.

In this role, you’ll sit at the heart of our consumer testing work, implementing quantitative and qualitative approaches

to bring confidence and momentum to the choices we make.

MAIN ACCOUNTABILITIES

1. Work as part of a cross-functional team and as the advocate of the consumer, support the team through translating

research questions into robust CTI testing.

2. Autonomously build comprehensive CI plans for multiple medium to large projects, partnering with CMI, and

landing insights with impact into project teams.

3. Lead the planning, co-ordination, and execution of qualitative, quantitative, and technical testing, leveraging

internal capability and/or external partners as required to deliver outstanding innovations.

4. Build strong and collaborative relationships with both internal and external partners, managing external

relationships.

5. Oversee data governance and ensure all research is managed with the upmost ethical standards, including ensuring

consumer personal & sensitive personal data is always protected.

6. Oversee and ensure good data practices are implemented to deliver clean, well -structured data to enable

visualisation, statistical analysis and model building.

7. Analyse, interpret and report test data, as required, to a high standard and evaluate alongside human panel data,

to build recommendations and next steps to support the development of superior products and stories.

8. Present data in an appealing and engaging way tailored to the audience: fully detailed debrief to technical teams

and higher-level (VP+) stakeholders as required.

9. Keep up to date with new methodologies and techniques in consumer and sensory research leading the

implementation of these; developing new capability, where appropriate, ensuring best practice is applied.

10. Lead elements of the CTI data and digital transformation of consumer data by working with internal and external

partners to identify, develop and implement processes and tools for ongoing continuous improvement.

11. Demonstrate digital capability and effective use of AI tools, dashboards and digital solutions to connect data,

identify insights, and draw conclusions that drive greater efficiency and better decision-making.

12. Provide expert recommendations and guidance across Unilever CTI communities (e.g. defining best practice,

training and capability building)

13. Champion the voice of the consumer and demonstrate a comprehensive understanding of Unilever & Competitor

products within R&D to help identify opportunities for competitive advantage.

EXPERIENCE & KEY SKILLS

1. Education:

- Bachelor’s degree in science, Psychology, Market Research, Statistics, or relevant experience in a consumer

research role.

Experience in some or all the following:

- Experience of working in an FMCG company would be advantageous.

- Managing complex consumer research programmes.

- Ability to work autonomously and as part of a cross-functional team.

- Ability to work flexibly and adapt to changes effectively.

- Strong interest or knowledge of qualitative and quantitative research methods.

- Experience of working with research agencies to brief and commission testing.

- Ability to connect difference sources of data, recognising insights and communicate them effectively to

different teams.

- An interest in, or experience/ knowledge of statistics and statistical software such as Compusense, JMP or SAS

is desirable.

- An interest, or experience/ knowledge of visualisation techniques and tools would desirable.

- Summarising and presenting results in an impactful way, tailored to the audience.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

To find out more, including more information about our Employee Resource Groups, please click here.

Recruitment Fraud

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.  These types of attacks are becoming more common as more people are looking for employment in the economic climate. 

How is Unilever tackling this?

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. 

What can I do?

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. 

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!