Customer Service Associate | Full-time

Learn About Knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

• Book home consultations, ensuring efficiency;
• Handling emails and calls related to home consultations;
• Registration and management of appointment requests;
• Controlling and monitoring of home consultations activity in real time;
• Coordinate appointments with the triage team and doctors;
• Provide feedback to other teams;
• Ensuring a positive experience for doctors, customers, and partners;
• Clarification on knok subscription plans.

About you

To be considered for this role, here are the skills we're looking for:

• Computer skills and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Team spirit;
• Time flexibility, namely for shifts (24h);
• Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business.

Nice to have:

• You have previously worked in customer service and/or health care companies;
• Worked in a fast paced, growing environment, preferably in a technology company;
• Good level of English, spoken and written;
• Previous experience in working with healthcare and insurance providers.