Job Title: ABA Scheduling Success Manager
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
An organized and people-oriented ABA Scheduling Success Manager is sought to support quality care for children and families by ensuring consistent and compliant scheduling services. This role is responsible for managing client schedules, monitoring authorization utilization, coordinating coverage needs, minimizing gaps in care, and maintaining effective communication with families and clinical staff. The ideal candidate is solution-focused, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities
- Manage and optimize client and staff schedules
- Monitor authorized versus utilized hours to support compliance and continuity of care
- Coordinate make-up sessions and staff coverage needs
- Communicate effectively with families, BCBAs, and RBTs regarding scheduling updates and changes
- Track scheduling gaps, utilization concerns, and staffing needs
- Maintain accurate scheduling documentation in CentralReach
- Support efficient coordination between clinical and administrative teams
- Ensure schedules align with operational and compliance requirements
- Assist in minimizing service disruptions and maximizing client satisfaction
- Maintain professionalism and confidentiality in all communications and documentation
Requirements
- Bachelor’s degree (BA/BS) highly preferred
- Degree in Healthcare Administration, Business, Psychology, or related field highly preferred
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Experience in healthcare scheduling, ABA scheduling, or medical coordination preferred
- CentralReach experience preferred
- Ability to work in a fast-paced environment with strong attention to detail
- Strong interpersonal skills and ability to work collaboratively with families and staff
- Ability to work independently in a remote setting
- Proficiency in Microsoft Office, Google Workspace, and scheduling systems
- Knowledge of ABA terminology and healthcare administration preferred
Benefits
- Comfortable working U.S. hours
- Remote work from home
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