Description
Reports to: Community Manager
Supervises: No one
Wage Status: Hourly (Non-Exempt eligible for overtime)
Are you someone who loves the thrill of closing a sale, while offering a personal guest and resident experience you haven’t seen elsewhere? Do you find joy in delighting guests and residents alike, treating others as special and their home as a sanctuary? Are you happiest as part of a WINNING, engaged team where your fellow co-workers help you and care about each other?
Then you are perfect with us! Join The Bainbridge Companies, where we are doing something different in residential property management. We own and manage 60+ apartment communities, with a unique focus on experience and our team members.
We're currently seeking an inspiring and customer-focused Leasing Specialist to join our team at The Bainbridge Companies. As an experienced Leasing Specialist, you’ll tailor the leasing experience to each guest, closing leases while providing best-in-class customer service to current residents. This is an exciting opportunity to contribute to the success of our vibrant community while growing your career in property management.
Qualifications:
- Previous leasing or sales experience preferred
- Excellent communication and interpersonal skills
- Team-oriented
- Strong customer service orientation and the ability to build rapport with diverse people
- Detail-oriented
- Strong organizational and time management skills
- Proficiency in Microsoft Office Suite and property management software (Yardi, Knock, OneSite)
- High school diploma or equivalent; college degree preferred
- This role MAY require a valid driver’s license
Responsibilities:
- Welcome and Touring our Guests: Enthusiastically greet our guests, understand their lives and needs, then tour our A+ luxury communities to showcase how they are welcome into your community and what sets us apart
- Manage the Leasing Process: Prepare lease paperwork, conduct credit/background checks, communicate throughout the move-in, and then offer an easy and thorough move-in day experience
- Marketing: Understand, champion, and create your local and digital marketing media strategy across all socials, events, and promotional activities
- Customer Service: Provide best-in-class customer service to all residents and guests. Address resident questions, concerns, and maintenance requests promptly and professionally
- Guest Outreach: Proactively reach out to prospects through phone calls, email campaigns, and networking events to generate leads and schedule property tours
- Lease Renewals: Assist with lease renewals and resident retention efforts by building strong relationships with current residents and providing personalized service
- Other Admin: Perform various administrative duties such as reporting, maintaining leasing files, updating resident databases, and processing rental payments
Benefits:
- Competitive salary and commissions
- Comprehensive benefits package including health insurance, vision, dental, 401K company match, and paid time off
- Opportunities for professional development and promotions within a growing company
Requirements
Education
- A High School education or equivalent is required; a college degree is a plus but not a requirement.
- Ability to fluently read and write English.
- Accurately perform intermediate mathematical functions and use all on-site resident management software functions.
Professional Experience
- No specific previous experience is required.
Attendance/Travel
- Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
- Ability to serve on-call, as scheduled or as necessary.
- Ability to travel to attend various company gatherings either in the general vicinity of your home, property, or in another state.
Licenses/Equipment
- A valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions.
Skills
- Excellent communication skills
- Team-oriented with the ability to work independently on occasion
- Superior sales skills
- Strong customer service orientation
- Leadership skills and coaching ability
- Ability to read, analyze, and interpret all forms of information
- Well-organized with the ability to prioritize and multi-task
- Demonstrate tact and diplomacy
Computer Skills
- Basic computer and Internet knowledge
- Expanded knowledge of Internet marketing
- Intermediate knowledge of MS Word and Excel; proficiency with Outlook
- Ability to operate and understand personal computer functions and company-utilized software packages
Learning and Development
- Commit to ongoing professional development and career growth
Career Apparel
- Must wear career apparel based on defined company standards
The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
